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ReadyNAS 3138 Drives not recognized
I am having an issue with my drives being recognized. I recently received a replacemnet RN3138 due to my old chassis being deffective. The old chassis would boot up and work for a few days. (2-7 da...
Just wanted to follow up to let all who responded that my issue is fixed. Looks like I had a corrupted NAS OS. The technician successfully brought back my OS and in turn all of my data that was on the NAS is now accessible. Thanks for all that responded.
LeeLogan wrote:
Any advice would be great. I did not have a support contract and Netgear has closed my ticket and I have passed my 90 day complimentary support.
Imo, they should help you with that issue as you're facing it when booting up the replacement chassis.
LeeLogan wrote:I am having an issue with my drives being recognized.
I recently received a replacemnet RN3138 due to my old chassis being deffective. The old chassis would boot up and work for a few days. (2-7 days)
I contacted Tech Support and gave them logs. They decided that I needed a new chassig so I was sent a new chassis (with RMA).
Did they tell you what they identified as defective?
If you want me to take a look, download the logs from the GUI, look for md127 in dmesg.log and paste an extract here.
I did submit a request and am waiting for a response. I was going to give them until Monday and then call them up and talk to someone on the phone.
Hello LeeLogan,
You may try to setup the replacement chassis using a spare drive after successfully doing so you may migrate the drives 1 for 1 and check if it will address the concern. If both NAS old and replacement chassis is detecting the drives as dirty drives, then there is a possibility that the problem might be on hard drives. Upon contacting support you might be ask to avail support contract and worst case scenario it may fail to data recovery.
Regards,
Marty_M
NETGEAR Community Team
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