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ReadyNAS 314 -D.O.A.?; Does not go into booting mode?
Hi everyone! I’ve got a ReadyNAS Ultra 2 since 2012, where the setup and usage has been easy so far. Recently I bought a ReadyNAS 314 Diskless and are now having some very hard to understand iss...
Hi @Marc_V,
thank you for posting additional tips and suggestions!
There were two problems:
1 – me (I didn’t press the “reset” button for more than roughly two minutes – trying for about 4,5-5 minutes got me into the “factory default” mode.) But that did only partly solve the problem.
2 – both the new HDR were broken. I took them to the reseller who confirmed this and straight away gave me two new ones. The new HDR’s were tested at the reseller before I left.
I must say I find it very surprising, to say the least, that both two brand new HDR’s were broken out of the box…
Thank you very much for posting and supporting!
Best regards!
rednil
Hi Marc_V,
Thanks for your quick and detailed reply!
One thing I came to think of was that I might have expressed myself somewhat unclear.
Reason is; I suspect that the Chassi is defect since it does not react at all to my tries getting into boot mode, which I was trying to explain in my initial post.
Follow up questions from my side:
- is it possible to get into boot mode as described above without any disks inserted?
- if yes, then how come the Chassi never reacts to the step 3, 4 and 5 as described above? No reaction whatsoever, when pressing the “Backup” button as described under #5.
- or is it not possible to get into boot mode if no disks are present?
Later next week I’ll hopefully be able to check the HDD’s as suggested – thanks for the tip!
Monday I’ll call the reseller and ask them about the Chassi.
Thank’s and best regards!
rednil
Hi rednil
Yes, it's possible to boot into Tech Support mode without the disks. If your NAS is on OS 6.9.3 there is already a safe mode feature wherein the OS will load without the disks.
If you have tried going into Boot menu and still not proceeding into Tech Support mode then yes, there might be a Chassis issue. Like what we have advised Contacting NETGEAR Support would be best to request for RMA, or you can contact your reseller if it's under 30 days.
Providing the Proof of purchase is needed when you contact Support.
Hope everything goes well, please update us once it's resolved.
Regards!
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