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Forum Discussion
aginstallations
Feb 14, 2017Aspirant
ReadyNas 314: Always going offline!
Dear all, I am writing here a I have a serious issue with my ReadyNAS 314. Tis device is hard wired to a local router in our office with x4 work stations (laptops) connecting to it through wifi c...
mdgm-ntgr
Feb 14, 2017NETGEAR Employee Retired
Do you use anti-virus? If so, try disabling it and see if that makes a difference. There have been some anti-virus fixes that systems will automatically download but there are more fixes coming in the next firmware release.
Are you able to download your logs (see the Sending Logs link in my sig) and send those in?
aginstallations
Feb 27, 2017Aspirant
Hi,
Unfortunately the problem still persists.
- StephenBFeb 27, 2017Guru - Experienced User
Check to see if ipv6 is enabled on the NAS - if it is, try disabling it.
Do you use NIC bonding (both ethernet ports of the NAS)? If so, try removing one cable as well.
- aginstallationsFeb 27, 2017Aspirant
Hi,
No I am using IPv4 and only one networkcard.
- StephenBFeb 27, 2017Guru - Experienced User
aginstallations wrote:
Hi,
No I am using IPv4 and only one networkcard.
Good to know. IPv6 is enabled by default on NAS though, and win10 will often try to use linklocal ipv6. So you might still confirm that ipv6 is disabled in the NAS network configuration.
-What apps (if any) do you have installed?
-Are you using the ReadyCloud app on those PCs, or are you accessing the NAS directly?
-Try downloading the log zip from the NAS, and look at the statistics for RX and TX (feel free to post them here if you aren't clear on what they mean). They are in network_settings.log.
.
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