NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyNAS 314 (RN314) Randomly Freezes (Lockup) - Kernel Panic #26382361 #26391162
Hello,
VERY FRUSTRATED!!!
Model: RN31400
F/W: 6.4.0
Home Office environment running Windows 7 Desktop, MAC OS X, Android Tablet, 2 x Apple Ipads, Windows 7 Laptop and more
I pur...
You guys must build cheap and unreliable junk!!! Then, when it is returned, rather than fixing it, you sell it back on the market to unsuspecting customers.
With the problems that NETGEAR is having with their FIRMWARE, I am taking my business elsewhere FOREVER!!!!
See ya, wouldn't want to be ya, and I wouldn't want to be employed by ya
When a unit is returned to a reseller if they choose to resell it that's their decision, not ours.
It is unsual for a unit to be DOA. You would find that a new RN314 unit would work much better.
I WILL NEVER PURCHASE AN ITEM FROM A VENDOR THAT DOES NOT STAND BEHIND THEIR PRODUCT!!! IT DOES NOT MATTER WHETHER IT IS OPENBOX OR NOT!!!
The fact of the matter is; If it is a Reliable Product, it don't matter who owns it!!! It will stand the test of time!!!
You guys are a bunch of FOOLS! You think americans are this STUPID!!!
1) NETGEAR Does NOT back their products as stated!
2) Tech support is overseas!!! Overseas Tech Support dont have a CLUE on how to perform proper technical support!!! It's a LOT different in AMERICA!!!
Its only a matter of time! And, I will be laughing all the way!!!
We do stand behind our product. The warranty is for the original purchaser when purchasing from an authorised reseller. This is a standard warranty condition that competitors such as QNAP also have for their products. If you had bought a open box product from them and ran into issues you would have been told to return it to the reseller by them as well.
When you made contact it was handled by L1. This is normal for an Out of Warranty product regardless of model.
I can see from the case notes that it was explained to you that as it is a second hand product it is out of warranty.
Wherever the agent was located they would have told you the same thing. The location of the agent made no difference to your case. Furthermore our competitors also have some overseas based support.If we assigned our U.S. based support agents to screen e.g. Out of Warranty calls we would need to charge a lot more for our products rendering us uncompetitive against competitors who use overseas based support for such calls.
If the unit was under warranty then the case would have been escalated to a higher level for troubleshooting.
Btw we are a U.S. based company whereas QNAP is based in Taiwan.
If you like you can send me your logs (see the Sending Logs link in my sig), but from your description of the problem and looking at the case notes it does sound like there is most likely a hardware issue with the unit you purchased.
Did the unit come with disks pre-installed or did you supply your own?
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
