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Forum Discussion

kalpsr's avatar
kalpsr
Aspirant
May 26, 2023

Readynas 31400 Booting Issue

https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/Readynas-31400-Booting-Issue/m-p/2240900#M196804   replying to this after long time. I have done factory reset, OS Re-install also ...
AnishaA's avatar
AnishaA
NETGEAR Employee Retired
May 26, 2023

Hello kalpsr ,

 

And welcome to the NETGEAR Community! 🙂

 

Attach the screenshot of the error you are getting and please tell the date of purchase of your NAS device.

 

Also, download the logs and attach them we will check what causes this issue.'

 

Have a lovely day, 
Anisha A
Netgear Team 

kalpsr's avatar
kalpsr
Aspirant
May 26, 2023

check your PM for details i have sent you.

  • AnishaA's avatar
    AnishaA
    NETGEAR Employee Retired
    May 29, 2023

    Hello kalpsr,

     

    From the logs, it seems fine, and could not find any particular error for this issue. Need to investigate the issue deeper.

     

    If you are falling under warranty I would suggest you open a support ticket case. 

    We will debug the issue and provide a possible solution.

     

    Have a lovely day, 
    Anisha A
    Netgear Team 

     

     

     

     

    • kalpsr's avatar
      kalpsr
      Aspirant
      May 29, 2023

      Warranty is expired for this NAS.

      If you can give any other solution then please tell me.

      Thanks in advance.

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