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Forum Discussion
ReadyNAS 3220 Locking up after upgrading to 6.2
Hello Ever since we upgraded to 6.2 our RN3220 will lock up sometime over night when our backups are running. Requiring us to power off and on the device every morning. We were running 6.1.8 before ...
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= Making "Support: #####" message disappear =
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"Support: #####" simply means that SUPPORT SSH was enabled at the bottom of the page SYSTEM->SETTINGS in SUPPORT section (not the same as regular SSH bottom at the top of the SYSTEM->SETTINGS page under SERVICES section), or perhaps a Netgear Support agent enabled it when the unit was in tech support mode, so that they could test the NASes functionality when it comes up in normal mode. It means that an engineering or netgear level 3 agent has highly secure and encrypted access to the NAS via SSH if they need it. We can only set this up if the Remote Access policy is accepted.
The "Support: #####" message is held in memory in /run/.os_status file. It will go away after reboot since its held in volatile mem folder /run.
To make the "Support: #####" go away do this: Go to SYSTEM->SETTINGS->SUPPORT enable and disable it, now reboot the unit or instead of reboot login via SSH and type:
= Making "Support: #####" message disappear =
========================================
"Support: #####" simply means that SUPPORT SSH was enabled at the bottom of the page SYSTEM->SETTINGS in SUPPORT section (not the same as regular SSH bottom at the top of the SYSTEM->SETTINGS page under SERVICES section), or perhaps a Netgear Support agent enabled it when the unit was in tech support mode, so that they could test the NASes functionality when it comes up in normal mode. It means that an engineering or netgear level 3 agent has highly secure and encrypted access to the NAS via SSH if they need it. We can only set this up if the Remote Access policy is accepted.
The "Support: #####" message is held in memory in /run/.os_status file. It will go away after reboot since its held in volatile mem folder /run.
To make the "Support: #####" go away do this: Go to SYSTEM->SETTINGS->SUPPORT enable and disable it, now reboot the unit or instead of reboot login via SSH and type:
echo "6.2.1" > /run/.os_status
# Replace 6.2.1 with current firmware number.
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