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ReadyNAS 424 front USB port stopped working
Hello,
I have a ReadyNAS RN424 whose front USB port stopped working. I know this because no portable disk connected to the front port is recognized by the RN424 anymore; although the same ones connected to the port at the back are instantly recognized.
The NAS is still under hardware warranty as per Netgear. But the support site won't let me open a warranty support ticket!
I know that Netgear does not sell RN424 or any other desktop NAS anymore. But they should still honor their warranty in some manner.
Would anybody know what to do under the circumstances? Any suggestions or ideas will be very much appreciated.
Thank you.
debumitra wrote:
Will all these settings move to the new box simply by transferring the disks?
If yes, is this possible because these configurations or settings are saved on the disks and not in some non-volatile memory installed in the NAS enclosure?
All settings/configuration files are stored in a 4 GB OS partition that is mirrored on every disk - and the NAS boots from that partition.
So migrating is simply a matter of moving your disks to the new NAS (ideally preserving slot order) and powering it on.
The NAS does have keep the most recently installed OS image in its flash. When you migrate, the NAS will check the OS version in the flash with what is on the disks. If the flash is newer, it will update the firmware on the disks from the flash. If the flash is older, then it update the flash from the disks. There are some other steps needed when the new NAS is a different model, to update the hardware configs.
Since in your case the NAS is still running, you might want to upgrade to the newest firmware (6.10.7 at the moment) before migrating. That would eliminate the chance that the new NAS would upgrade firmware during the first boot.
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debumitra wrote:
The NAS is still under hardware warranty as per Netgear. But the support site won't let me open a warranty support ticket!
Have you tried:
- logging into my.netgear.com
- navigating to your registered product list
- clicking on the graphic for the RN424
That should give you an option to request a hardware replacement (bottom left of the page).
Note if you haven't registered your ReadyNAS, you will need to do that. Also upload your proof of purchase.
Thank you, StephenB. Yes, following your advice I was able to open a hardware replacement case. I wasn't earlier clicking on the "image". I was clicking on the link on the far right.
Would you happen to know if Netgear will be able to replace it even if they wanted to?
I ask because I don't see ReadyNAS RN424, or any desktop ReadyNAS for that matter, being available for purchase anymore.
debumitra wrote:
Would you happen to know if Netgear will be able to replace it even if they wanted to?
They should have set aside inventory for warranty replacements. Not sure if the replacement would be new, it might be refurbished.
If they offer you a different model for the replacement, the RN52x and RN62x would both be upgrades. The RN51x is a significantly older chassis (introduced back in 2013).
BTW, you will need to pay for shipping your current unit back. Netgear will pay shipping of the replacement.
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