ReadyNas 6.2 (NAS locks up entirely)

bobkellyrd wrote:
Why don't you guys put out a patch that allows us to go back to a clean install of 6.1.x...which is known to work in all of our "environments"?

I have already answered that and given a list of reasons. That's not a solution. Development of 6.1.x ceased close to half a year ago. You would be re-exposing yourself to problems fixed in 6.2.x, lose security fixes and other enhancements.

bobkellyrd wrote:
Why don't you request someone to send you a clean install of 6.2.2 that locks up? Maybe you could send them one of your units that doesn't lock up?

If it was that simple we would have tried that. If we did that we would likely find that your unit does not lockup in our environment and ours locks up in yours.

bobkellyrd wrote:

Can you provide a specification of what you consider a "working" environment so we can create a similar "clean room" environment to test our units? I have two 104's suffering from this issue that I have transferred all the data off of into other systems and that have simply been reset to factory default that still lock up and I don't plan to use them until this is fixed, so I would be happy to create and perform a clean room test to your spec.

The environment consists of everything on the network: the NAS, router, switch, modem (including the internet connection), your PCs, smartphones, tablets and any other devices connected to your network.

We need to know why it is locking up consistently in some environments and yet running better than ever in other environments with no lockups. This is why we are doing this:

mdgm wrote:
Netgear are working with 2 people who posted in this thread in relation to 100 series and random lock ups. There is nothing apparent seen in the logs so we are collecting info via serial connector.