ReadyNas 6.2 (NAS locks up entirely)

Every home network is different. There are a huge number of things to consider as I mentioned earlier.

Router
Modem (including internet connection)
The NAS
PCs including OS and any software on it that interacts with the NAS.
Any other devices on your network

The fact this problem is only showing up in some networks does not discount that this is a real problem. It is a problem but it is not a universal one. If it was easy to reproduce in any environment we would have reproduced it.

Development of 6.1.x ceased months ago and the focus now is on 6.2.x and 6.3.x. Downgrading to firmware that is missing months worth of fixes and enhancements is not a solution. Also there are one way upgrades when upgrading to 6.2.x such as upgrades to the snapshots. We made it very clear in the release notes that once you have upgraded to 6.2.x you cannot go back.

The solution we are working on is to diagnose why the lockups are occurring and to fix those problems. We are doing everything we can to diagnose the problem and then address it as quickly as possible.

Now we don't know how many different causes there are for the lockups described in this thread that have not yet been fixed. It's likely that most are caused by one or two problems, but as the reason for the lockups are not being written to disk we can only speculate on that at this time. We can never assume that two problems that may have similar symptoms must be the same.

Some users who have had lockups on 6.2.2 have found they have already been addressed by fixes made in 6.2.3 Beta. Others have not.

Clearly many users in this thread have lockups that cannot be explained by disk issues. Lockups can occur due to bad disks, bad memory etc. As every case is different we cannot discount the possibility that some users may be having problems caused by disk issues. That is a reason why I have been asking for logs from a number of users.