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Forum Discussion
ReadyNas 6.2 (NAS locks up entirely)
EDIT BY MODERATOR: Please see the post at the end of the thread: http://www.readynas.com/forum/viewtopic.php?p=456217#p456217 I guess i am not the only one this is happening to! everything worked ...
03/01/2015 - 05:35AM EST Update:
Good news for those of you that may want to save your data...
I was able to boot to "volume read only mode" and all the drive lights came on, the web access is back up, all the shares and data are there :)
However, the failed attempt at trying to reinstall the OS appears to have changed the admin password and NIC settings back to the default but that was easy to change.
Note: the first thing I did (after changing the admin p/w) was to uncheck the disk spin down option under power settings (this was mentioned in another thread on this forum).
I am currently moving all my data off this thing (great data transfer rates).
The bad news...
NETGEAR, you have done a horrible thing here.
I'm not sure if this was an engineered fault to generate revenue from all those that had expired warranties and actually paid for a tech support call but the way that you as a company have known about this issue for months and done nothing to correct it (like disabling the 6.2.x updates from being downloaded until the problem is resolved, being upfront and stating that it is a known issue) is inexcusable. Having your tech support people tell users to do a factory reset as a default answer is just wrong.
One thing I didn't mention in my "welcome to the forum" post is that I am the key decision maker responsible for purchasing IT equipment for my company and several of my business partners that are sysadmins, CIOs, CISSPs, and other IT professionals respect my opinion when it comes to vendor selection for IT related requisitions.
Until my faith in your product and support quality is re-established (if it can be):
- The requisitions on my desk waiting for my signature will not be signed for any NETGEAR product (including 3 of your new rackmount ReadyNAS devices)
- Beginning Monday morning, I will be submitting requisitions to replace every NETGEAR switch, hub, access point, and NAS device that are currently in two of my office locations where I also support 4 development teams and 3 test labs.
- Beginning tomorrow, I will be replacing the NETGEAR switch, hub, and NAS that are in my home and contacting friends/family/neighbors that I have installed NETGEAR equipment in their homes and offer to replace it free of charge with something people can trust.
- I will continue to spread the word of caution that NETGEAR is no longer the provider of quality goods at reasonable prices.
Shame on you NETGEAR!
I get involved in every aspect of my business to make sure the customer's expectations are exceeded. You should do the same.
Good news for those of you that may want to save your data...
I was able to boot to "volume read only mode" and all the drive lights came on, the web access is back up, all the shares and data are there :)
However, the failed attempt at trying to reinstall the OS appears to have changed the admin password and NIC settings back to the default but that was easy to change.
Note: the first thing I did (after changing the admin p/w) was to uncheck the disk spin down option under power settings (this was mentioned in another thread on this forum).
I am currently moving all my data off this thing (great data transfer rates).
The bad news...
NETGEAR, you have done a horrible thing here.
I'm not sure if this was an engineered fault to generate revenue from all those that had expired warranties and actually paid for a tech support call but the way that you as a company have known about this issue for months and done nothing to correct it (like disabling the 6.2.x updates from being downloaded until the problem is resolved, being upfront and stating that it is a known issue) is inexcusable. Having your tech support people tell users to do a factory reset as a default answer is just wrong.
One thing I didn't mention in my "welcome to the forum" post is that I am the key decision maker responsible for purchasing IT equipment for my company and several of my business partners that are sysadmins, CIOs, CISSPs, and other IT professionals respect my opinion when it comes to vendor selection for IT related requisitions.
Until my faith in your product and support quality is re-established (if it can be):
- The requisitions on my desk waiting for my signature will not be signed for any NETGEAR product (including 3 of your new rackmount ReadyNAS devices)
- Beginning Monday morning, I will be submitting requisitions to replace every NETGEAR switch, hub, access point, and NAS device that are currently in two of my office locations where I also support 4 development teams and 3 test labs.
- Beginning tomorrow, I will be replacing the NETGEAR switch, hub, and NAS that are in my home and contacting friends/family/neighbors that I have installed NETGEAR equipment in their homes and offer to replace it free of charge with something people can trust.
- I will continue to spread the word of caution that NETGEAR is no longer the provider of quality goods at reasonable prices.
Shame on you NETGEAR!
I get involved in every aspect of my business to make sure the customer's expectations are exceeded. You should do the same.
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