EDIT BY MODERATOR: Please see the post at the end of the thread: http://www.readynas.com/forum/viewtopic.php?p=456217#p456217I guess i am not the only one this is happening to!everything worked fine for 6.1.9 (except for my root at 99% problem last month)once I updated, I transferred aprox 2 gigs of information it locks up every timeall apps are working fine.as a business owner i have come to the conclusion (with the amount of problems i have been having) ReadyNas is not meant for a reliable means of backing up seems majority of the fixes are "back everything up and factory reset!" I think that answer is as good as telling someone with computer problems to hit there computer a few times and see if it works.now i have gone to support many times yes they are quite helpful but only within 90 days of purchase of the unit! then they insist that i pay for a extension of that support.... i have 3 IBM servers and when there hardware fails (one little problem with a driver one year later) they back up the reseller in making sure my system is back up and running within 48 hours (no they are not leased or have a protection plan) If it wasent for the guys in the forums i would have beaten the system with a bat (please see Office space the movie)... sorry for the rant just truly frustrated with the system :evil:

Hello, I wanted to post the exact same issue... My RN104 worked fine in 6.1.9 and since 6.2.x, it become unreachable ramdomly (frequently) in all way, ping, ssh, raidar, window explorer, web interface..Like moegrease my "90days" is over. It's hallucinating that Netgear forces people to pay to solve issue of their fault... What this maj bring up to do this bug ?I tryed two time os reinstal, the bug is still here. I can't afford to transfer all my data to an other media to factory reset the readynas just as nas Netgear has updated it..Anybody have a way to solve this insupportable issue ?

My boss has instructed me to throw the RN104 in a dumpstersee ya wouldn't want to be ya

Split your post from http://www.readynas.com/forum/viewtopic.php?f=154&t=78534 to make it easier to follow.When your root volume was 99% full it is possible that some of your configuration may have been corrupted or a range of other problems. Only in rare cases would a root volume get full.Updating a system with a root volume that volume is very full is not advisable. Space needs to be freed up on the root volume before updating the firmware.The 104 is a device targeted at the home user. (we would recommend the 300 series and above for business use. The 314 comes with lifetime chat support). We provide a free basic diagnosis check to confirm a hardware issue with the chassis so we can authorise an RMA where that is needed. However all you have said would lead me to believe there is a software issue not a hardware one.When users don't want to purchase an support contract to diagnose software issues, backing up data and doing a factory reset and restoring from backup can be a good solution.

MDGM sorry for the confusing post! i should have clarified that the root situation was cleared up last month by a factory default, but now i have the problem of the ReadyNas now upgraded to 6.2.0 and locking up after a bit of information passes through it! and you are correct it may be a software issue or a issue with the NIC cards but i have no clue! I will keep in mind the 300 series when it is time to upgrade!

Removed your apps, deleted snapshots and disabled CoW on your shares. Doesn't affect existing files, but new files created won't have CoW.Would suggest turning off snapshots on shares you don't need them on. Also check to see that Bitrot protection and CoW are disabled in the UI.

ReadyNas 6.2 (NAS locks up entirely)

327 Replies

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mdgm-ntgr
NETGEAR Employee Retired
Feb 20, 2015
6.2.3 Beta 6 is available: http://www.readynas.com/forum/viewtopic.php?f=154&t=78866

Please try this and let us know how it goes.

chrizfitz

Aspirant

Feb 21, 2015

mdgm wrote:
We have a strong focus on resolving this issue and that due to its intermittent occurrence it has been hard for us to identify.

As explained earlier in our experience if we took the systems out of their environment we would likely find they ran fine with no lockups.

mdgm wrote:
We have a strong focus on resolving this issue and that due to its intermittent occurrence it has been hard for us to identify. As explained earlier in our experience if we took the systems out of their environment we would likely find they ran fine with no lockups.

What environment would you like me to test this in to eliminate this theory?

mdgm-ntgr
NETGEAR Employee Retired
Feb 21, 2015
Please try 6.2.3 Beta 6: http://www.readynas.com/forum/viewtopic.php?f=154&t=78866
chrizfitz
Aspirant
Feb 21, 2015
mdgm wrote:
Please try 6.2.3 Beta 6: http://www.readynas.com/forum/viewtopic.php?f=154&t=78866

Installed
No GUI, can ssh but closes on login. Another step backward
ArneG1
Aspirant
Feb 21, 2015
Negative here too. Hangs completely with no response to ping, ssh or http. I've been following this issue/tread since update to 6.2.0, waiting for a fiix without involving in this tread. Now I'm here too, experiencing similar issues as the other ones. I'm running as plain setup as possible (SMB,FTP,SSH and HTTP(S). 4 x 2TB WD Reds, 2 volumes, 2 disks in a raid O and 2 in a JBOD) No backup-jobs, no scheduled disk jobs, no apps. Only a few shares. I DO use networkcard-bonding (ALB), but also tried to use only one connection without any effect regarding the lockup issue.

For me the most 'stable' versions since 6.1.x seems to be versions from 6.2.0 up to (and incuding) the fourth 6.2.3 beta. Then the NAS 'only' freezes once or twice every other day or so. Beta 5 and 6 makes it freeze within hours.

I'll send you my logs too if you think they may show anything you haven't already seen in all the othes one's logs...
redhotchilli
Aspirant
Feb 21, 2015
My RN104 didn't survive more than a couple of hours on Beta 6 either - the most stable seems to 6.2.0 which goes for over 24 hrs (before crashing)
Skywalker
NETGEAR Expert
Feb 21, 2015
For those still experiencing hangs, please try 6.2.3-T1721.
chrizfitz
Aspirant
Feb 21, 2015
Skywalker wrote:
For those still experiencing hangs, please try 6.2.3-T1721.

How with no Web or ssh since beta 6?
mdgm-ntgr
NETGEAR Employee Retired
Feb 21, 2015
We can update this remotely if you give us access (see my PM).

Alternatively if you have a spare disk (must not be from your array) you could power down, remove your disks (label order) and use the spare disk to update firmware the firmware.
redhotchilli
Aspirant
Feb 22, 2015
Up for 7 hours so far on T1721 - fingers crossed it makes it through the night

Update: it made it through the night, has been up for 24 hours now

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ReadyNas 6.2 (NAS locks up entirely)

327 Replies

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