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ReadyNAS 628X Rsync backup of one share fails with "return rc -62" - what does this mean?
I manage a Netgear ReadyNAS 628X at work (Firmware is version 6.10.8 - the current latest). There are several shares and these are backed up to another NAS (a new Synology Diskstation with latest f...
Hi Cooper,
Hope so you're doing well, from the error message "Failed to run rsync, return rc -62," the return code -62 indicates a protocol-specific error related to the rsync process. Here are a few suggestions to troubleshoot the issue:
Check network connectivity: Ensure that there is a stable network connection between the Netgear ReadyNAS and the Synology Diskstation. Verify that both devices can communicate with each other without any network interruptions or packet loss.
Review rsync configuration: Double-check the rsync configuration on both the source (Netgear ReadyNAS) and destination (Synology Diskstation) devices. Make sure the correct paths, IP addresses, and rsync settings are configured accurately.
File permissions and ownership: Verify the file permissions and ownership on the source and destination shares. Ensure that the user account used for the rsync process has sufficient permissions to read and write files on both devices.
Check storage capacity: Confirm that the destination (Synology Diskstation) has enough storage capacity to accommodate the backup from the source (Netgear ReadyNAS). If the destination is running low on storage, it could cause the rsync process to fail.
Review log files: Check the log files on both the Netgear ReadyNAS and Synology Diskstation for any specific error messages or warnings related to the rsync process. The log files may provide more details about the cause of the failure.
Update firmware and software: Ensure that both the Netgear ReadyNAS and Synology Diskstation are running the latest firmware versions. Additionally, check for any available updates for the rsync software or packages on both devices and apply them if necessary.
Hope so this will help you!
Regards,
Bryce June
Have you downloaded the full log zip file, and checked there for details?
Also, have you double-checked that rsync is enabled on the synology target share?
Thanks for the reply - yeah, the full log didn't really say much more than the pop-up log through the OS, and the backups are actually all going to folders within the same share on the Synology, so since the other backups work, I'm confident the RSync is enabled properly.
Thanks,
Geoff
geoffcooper wrote:
I'm confident the RSync is enabled properly.
Have you tried resetting the file permissions on the ReadyNAS share? There's a reset control on the file permissions page on the NAS share settings.
Another test would be to run an rsync job on the synology, and see if that can access the share. You'd of course need to enable rsync in the ReadyNAS share settings.
Hi Stephen,
Thanks for the suggestion. I did try that and also a data scrub, without any obvious change to the situation.
I do seem to have it working now after adding the Synology DNS name /and/ IP address to the RSync 'allowed' list...
Re running the RSync job from the Synology: I'd love to do that but have yet to find a way to do it. If it was Synology to Synology then their 'backup shared folders' widget will do it, but from everywhere I've looked it seems like to RSync from non-Synology to a Diskstation, the source has to initiate the transfer 😕 If I've got that wrong, pleasse suggest how to do it as running the backups as a 'pull' from the backup NAS is always my preferred way to work!
Cheers,Geoff
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