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ReadyNAS 628X Rsync backup of one share fails with "return rc -62" - what does this mean?
I manage a Netgear ReadyNAS 628X at work (Firmware is version 6.10.8 - the current latest). There are several shares and these are backed up to another NAS (a new Synology Diskstation with latest f...
Hi Cooper,
Hope so you're doing well, from the error message "Failed to run rsync, return rc -62," the return code -62 indicates a protocol-specific error related to the rsync process. Here are a few suggestions to troubleshoot the issue:
Check network connectivity: Ensure that there is a stable network connection between the Netgear ReadyNAS and the Synology Diskstation. Verify that both devices can communicate with each other without any network interruptions or packet loss.
Review rsync configuration: Double-check the rsync configuration on both the source (Netgear ReadyNAS) and destination (Synology Diskstation) devices. Make sure the correct paths, IP addresses, and rsync settings are configured accurately.
File permissions and ownership: Verify the file permissions and ownership on the source and destination shares. Ensure that the user account used for the rsync process has sufficient permissions to read and write files on both devices.
Check storage capacity: Confirm that the destination (Synology Diskstation) has enough storage capacity to accommodate the backup from the source (Netgear ReadyNAS). If the destination is running low on storage, it could cause the rsync process to fail.
Review log files: Check the log files on both the Netgear ReadyNAS and Synology Diskstation for any specific error messages or warnings related to the rsync process. The log files may provide more details about the cause of the failure.
Update firmware and software: Ensure that both the Netgear ReadyNAS and Synology Diskstation are running the latest firmware versions. Additionally, check for any available updates for the rsync software or packages on both devices and apply them if necessary.
Hope so this will help you!
Regards,
Bryce June
Hi Cooper,
Hope so you're doing well, from the error message "Failed to run rsync, return rc -62," the return code -62 indicates a protocol-specific error related to the rsync process. Here are a few suggestions to troubleshoot the issue:
Check network connectivity: Ensure that there is a stable network connection between the Netgear ReadyNAS and the Synology Diskstation. Verify that both devices can communicate with each other without any network interruptions or packet loss.
Review rsync configuration: Double-check the rsync configuration on both the source (Netgear ReadyNAS) and destination (Synology Diskstation) devices. Make sure the correct paths, IP addresses, and rsync settings are configured accurately.
File permissions and ownership: Verify the file permissions and ownership on the source and destination shares. Ensure that the user account used for the rsync process has sufficient permissions to read and write files on both devices.
Check storage capacity: Confirm that the destination (Synology Diskstation) has enough storage capacity to accommodate the backup from the source (Netgear ReadyNAS). If the destination is running low on storage, it could cause the rsync process to fail.
Review log files: Check the log files on both the Netgear ReadyNAS and Synology Diskstation for any specific error messages or warnings related to the rsync process. The log files may provide more details about the cause of the failure.
Update firmware and software: Ensure that both the Netgear ReadyNAS and Synology Diskstation are running the latest firmware versions. Additionally, check for any available updates for the rsync software or packages on both devices and apply them if necessary.
Hope so this will help you!
Regards,
Bryce June
Hi Bryce,
Thanks for the checklist - definitely helped!
1) Check network connectivity: Connection is fine for other backups between the same pair, so assumed to be ok. However, this was the largest share and therefore the longest backup job, so this could be part of it.
2) Review rsync configuration: I /thought/ this was all fine and correct, but actually after checking this I added the IP address of the Synology to the RSync list as well as the DNS name (which was already there). After doing that, I was successful in running the 'problem' backup, so I suspect that was the solution. Either that or something else randomly worked this time!
3) File permissions and ownership: Checked - shouldn't be any different for this share compared to the others.
4) Check storage capacity: Yeah, many TB free!5) Review log files: Didn't really tell me anything new.
6) Update firmware and software: All up to date already
Now we'll see if the scheduled incremental backups for that job continue to work properly now that I've activated them...
Cheers, Geoff
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