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Solved
ReadyNAS Already Registered
Good Morning,
We have a failed drive on our ReadyNAS and I am trying to open a ticket to get it replaced. When registering my product I get an error that the product is already registered somewhere. Is there a way to find out which account this device is registered to or to re-register it with a different account?
Thanks.
Hello MrBaseball,
Thank you for sending the info I requested. The system shows that this ReadyNAS 4220 (RN4220X) was registered on Apr 2015. It no longer has support via phone but it has lifetime CHAT support and 1062 days left for the hardware warranty.
Registration of the product is also done by support team, however, since this is already registered, if you are contacting support in behalf of the company you are working for, you need to provide the company name. Providing the name of the person who may have possibly registered the product will also help. That will serve as a proof that you are from the same organization.
Regards,
3 Replies
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Hello MrBaseball,
Please PM me the SN so I can check.
Welcome to the community!
Regards,
Hello MrBaseball,
Thank you for sending the info I requested. The system shows that this ReadyNAS 4220 (RN4220X) was registered on Apr 2015. It no longer has support via phone but it has lifetime CHAT support and 1062 days left for the hardware warranty.
Registration of the product is also done by support team, however, since this is already registered, if you are contacting support in behalf of the company you are working for, you need to provide the company name. Providing the name of the person who may have possibly registered the product will also help. That will serve as a proof that you are from the same organization.
Regards,
Hello MrBaseball,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
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