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Forum Discussion

jhyland's avatar
jhyland
Tutor
Oct 20, 2015

ReadyNAS becomes unresponsive - could it be tied to FW6.4 and backups?

I own a ReadyNAS 104.  I currently have four 3TB drives in it in X-Raid.  (5.86TB free of 8.17TB total).  I have a 5TB USB 3.0 drive plugged into the front USB Drive.  It is formatted as EXT4.  I am ...
ReadyNAS Backup
Using with Backup to Disk Applications
Sgt_Torpedo's avatar
Sgt_Torpedo
Aspirant
Dec 24, 2015

I have a RN104 with 2 3TB drives and it becomes unresponsive during a network backup to a Western Digital EX2 3TB NAS. It also is unresponsive during a backup operation from a Windows 10 Pro using the MS Windows 7 software. My conclusion is that during a heavy load, the RN104 just ignores incoming requests. I have not done any real troubleshooting since I just closed a support ticket when the FW update to 6.4 lost the RAID volume. (Netgear support was able to recover the volume.)

 

Is this an issue being addressed in the next FW release? If it is and is coming SOON, I will patiently wait. If not, it will be another thing on my list of reasons to steer people away from ReadyNAS units.

 

Thanks for the help.

StephenB's avatar
StephenB
Guru - Experienced User
Dec 24, 2015
Sgt_Torpedo wrote:

I have a RN104 with 2 3TB drives and it becomes unresponsive during a network backup to a Western Digital EX2 3TB NAS. It also is unresponsive during a backup operation from a Windows 10 Pro using the MS Windows 7 software.

 

 

There is one RAID stability fix in 6.4.2 beta - might be worth a try.

  • Sgt_Torpedo's avatar
    Sgt_Torpedo
    Aspirant
    Dec 24, 2015

    The bug fix list looks like it may adderss the issue, but I will wait until I dont need to downgrade the FW before I upgrade it. I am using FW 6.4.1 and just recovered from a major error when the unit lost the RAID volume.

     

    Thanks

     

    WARNINGS:

    • Devices updated with 6.4.2 BETA firmware cannot be downgraded to versions of the firmware earlier than 6.4.0.
    • ReadyNAS 102, 104, and 2120 must not be updated directly from 6.3.0 - 6.3.4 to 6.4.x.  They must first be updated to either 6.2.x or 6.3.5.
    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Dec 24, 2015
      Sgt_Torpedo wrote:

      The bug fix list looks like it may adderss the issue, but I will wait until I dont need to downgrade the FW before I upgrade it. I am using FW 6.4.1 and just recovered from a major error when the unit lost the RAID volume.

       

      Thanks

       

      WARNINGS:

      • Devices updated with 6.4.2 BETA firmware cannot be downgraded to versions of the firmware earlier than 6.4.0.
      • ReadyNAS 102, 104, and 2120 must not be updated directly from 6.3.0 - 6.3.4 to 6.4.x.  They must first be updated to either 6.2.x or 6.3.5.

      You must be misunderstanding the warnings.  You can directly install 6.4.2 beta on a 6.4.1 system (I did it myself yesterday).

       

      If you want to switch back to 6.4.1, you can easily downgrade - just manually install 6.4.1 from the web ui.

       

      • Sgt_Torpedo's avatar
        Sgt_Torpedo
        Aspirant
        Dec 24, 2015

        I will give it a try later tonight or tomorrow.

         

        Thanks

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