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Forum Discussion

jhyland's avatar
jhyland
Tutor
Oct 20, 2015

ReadyNAS becomes unresponsive - could it be tied to FW6.4 and backups?

I own a ReadyNAS 104.  I currently have four 3TB drives in it in X-Raid.  (5.86TB free of 8.17TB total).  I have a 5TB USB 3.0 drive plugged into the front USB Drive.  It is formatted as EXT4.  I am ...
ReadyNAS Backup
Using with Backup to Disk Applications
jhyland's avatar
jhyland
Tutor
Oct 21, 2015
Hi Brian,
Yes, my backups are pointed to the external USB device plugged into my NAS.  I just tried to access from my windows machine a share to the external USB device plugged into my NAS and it caused the unit to lock-up.  I have not tried disconnecting the external USB drive yet.
So a common thread seems to be when the external USB drive is being accessed through/from the NAS it is causing it lock up. (whether from a backup job or from a share).  Note that a very small backup job that may not have any files to backup that day does not cause the unit to lock up.
 
Hope this info helps.
 
Thanks.

 

BrianL2's avatar
BrianL2
NETGEAR Employee Retired
Oct 21, 2015

Hi jhyland,

 

Thanks for the information that you have provided. Also, can you confirm if this external USB hard drive uses an external power supply?

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

  • jhyland's avatar
    jhyland
    Tutor
    Oct 21, 2015

    Hi Brian,

    Yes there is a separate power supply for the USB hard drive.  It is a Samsung D3 Station 5TB USB 3.0 Desktop External Hard Drive.  I unplugged the external hard drive, unplugged and replugged in the NAS to get it working again.  I manually started the backup jobs.  They all failed as I would expect since the external HD is disconnected.  The NAS is still responding.  The common thread still seems to be when the NAS is trying to access the external HD.   As I mentioned before, I wasn't having this issue before the 6.4 upgrade.  Any ideas for me to try?

     

    Thanks for your help.

    • BrianL2's avatar
      BrianL2
      NETGEAR Employee Retired
      Oct 24, 2015

      Hi jhyland,

       

      I appreciate the information that you have provided. I believe it would be better if you will contact our support team to create a ticket about this issue that you have reported.

       

       

      Kind regards,

       

      BrianL
      NETGEAR Community Team

      • jhyland's avatar
        jhyland
        Tutor
        Oct 28, 2015

        For those that may be experiencing a similar issue:  I opened a support ticket as requested.  Here is the latest status:

         

        "Your case is assign to me, As with this case and I would like to inform you that we are also trying to replicate this case in our end

        We got an update form our engineering that this might be a bug on the firmware, However they are diligently working on this issue, We might need to released latest firmware soon to fix this problem. I will get back to you once I have an update myself.

        We truly appreciate your patience and we will leave this case open and we will get in touch with you as soon as possible."

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