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Forum Discussion
ReadyNAS couldn't update Antivirus, then System volume 'root' usage was 85 %, now I can't boot...
Hi all,
I have 2 identical ReadyNAS 516 systems (with only different storage capacities and content); one is working fine, and the other one seems to have gone crazy. I am 99% certain that BOTH...
I don't recommend an OS reinstall, as that will just try to put more files into the full OS partition.
You can still get paid netgear support at my.netgear.com. Also if you purchased between 1 June 2014 and 31 May 2016 you have lifetime chat support.
How proficient are you with the linux command line?
Thanks for the heads up Stephen.
1. I'll mentally shelve that OS reinstall option then! (lol) :smileyhappy:
2. It looks like I'm not covered by those criterion (I bought my NAS in Feb of 2014, and the second one in Dec of 2017); story of my life, I always fall between these cracks (lol). I'm super strapped for cash, so I likely won't be able to afford extra support at the moment unfortunately (unless a miracle happens). :smileyindifferent:
3. I'm basically a newb when it comes to Linux; I've tinkered with BASH in a course, but I definitely consider myself far from proficiently competent. Also, contextually speaking, I'm not feeling particularly confident given that this system's seemingly self-destructing a little bit more every time I make any move at all. Having said that, [depending on the level of complexity] I'm willing to try the command-line approach if there's no other option (only because I'm desperate), but my main concern is data loss, given that we're talking about almost 18TB, which would definitely feel like a crushing catastrophy to lose... I'd probably have a very hard time even looking at the unit for a few months if I were to lose that data [to be honest]. :smileyfrustrated:
Cleaning the root partition does require some linux skills, since you can do more damage if you make a mistake. Also, the procedure isn't cook-book - you need to first determine where the space is going, and the remediation depends on that analysis. Sometimes the full OS partition results in some corruption to the configuration files on the NAS, and in those cases they need to be manually repaired.
Someone from Netgear here might offer to help, otherwise I suggest powering down the NAS for now, and engaging paid support when you can afford it.
Longer term, you should put a backup plan in place since RAID isn't enough to keep your data safe. (I realize that costs, but unfortunately there is no other way to protect your data from loss).
Thanks again for your insight Stephen;
For the sake of clarification, my interpretation of what you're saying is that there isn't a clear "one-size-fits-all" solution, and thus the remedy requires a contextual finess of sorts, otherwise I would likely do more harm than good.
I'll power it down for now (after a reboot yesterday, it's stuck at 99% today), and brush up on my Linux skills in the event that my only opportunity to fix this requires me to take that risk. Given that I can't fully boot, how would I even get the chance to interact with my unit? Physically connect a monitor/TV via HDMI and plug a keyboard directly into the back? And would I need to boot a portable version of Linux from a usb to navigate through the ReadyNAS, or is Linux itself booted/available with the ReadyNAS OS being a separate layer/wrapper of sorts? :manfrustrated:
&& you're 100% right about having a backup solution of course; my situation is entirely circumstancial, it's never been my intention to live vicariously (illness wiped out 'my life', and it's been a super long and ongoing road to recovery). By backup plan, I'm assuming you mean either an offsite [online] backup solution or a separate file system specifically set up for file redundancy (like one NAS periodically making a differential backup of the other).
Thanks again for your help Stephen. :manhappy:
[I thought I hit send 3 days ago, apparently I didn't; my NAS has been turned off since I read your feedback]
- And how would I get into this lifetime chat support?. I fall between those purchase times. I think mine was 10-24-15. I'm having the same exact thing. Somthing about root at 92%.
It should be available to you on my.netgear.com.
Turn off AntiVirus right away.
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