NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

RobertKery's avatar
RobertKery
Aspirant
May 22, 2016
Solved

ReadyNAS Management services offline after 6.5.0 update

  • I upgraded to 6.5.0 following notification from the Admin page that this upgrade was available. The software downloaded and instructed a reboot. However after the reboot the power light remained flashing (slow pulse) and the Web Admin page would no longer load.
  • Access to the disks and my files is fine from all my devices.
  • If I try to start the Admin page via the IP address the drive is located, I am requested for User Id and Password then it attempts to open the Admin utlity. The splashscreen shows version 6.5.0 and then appears to start loading the program, but times out with an error message "ReadyNAS Admin Page is offline"
  • I downloaded latest RAIDar. Raidar immediately detected the drive but status shows "Management service is offline". I can browse the disks, download logs and do diagnostics. The diagnistics reports no errors. The logs are extensive and with a quick scan my novice eye could not detect/understand them.

The unit has a single 3TB drive installed with about 40% utilisation.  It is a relatively new drive approx 6 months old.

 

System seemed to working well under the previous OS but I could not load or see any APPs.

 

Any advice is appreciated.

Tx

Robert

  • Your system has been fixed. We have added a fix to the next firmware release to try to recover from this situation.

14 Replies

Replies have been turned off for this discussion
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    Can you send in the logs zip you downloaded (see the Sending Logs link in my sig)?

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired

        I didn't receive the logs. Instead I received the config backup (no longer needed to be restored) for the issue where apps couldn't be installed/uninstalled on ARM systems on 6.5.0.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More