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Forum Discussion
Solved
ReadyNAS Management services offline
I have a ReadyNAS RN312 running OS 6.2.4. A while back, one of the harddrives failed, which I replaced with a new drive. The drives synchronised correctly. A few weeks later, the second one reported ...
Since you have a backup then a factory reset (wipes all data, settings, everything) certainly is an option. It will give you a clean setup.
We do have ways of remotely diagnosing and fixing problems such as this.
If old firmware is being used (this isn't the case in your case) and you have a backup and can still access your data, an option could be to power down, remove the disks (label order), put a scratch disk in, update the firmware, verify the update is successful, power down, remove the scratch disk, put your disks back in (same order as before) and power on. This may/may not help depending on the cause of the problem.
Thank you for your quick response. The logs are on their way.
Only one of your disks is installed looking at the logs.
The disk with the non-zero current pending sector count is probably bad.
It looks like a database on your system may have become corrupted.
Thanks for the reply and your assistance.
There are definitely two disks installed. This is confirmed by RAIDar and the LEDs. Obviously one is faulty.
I will get the faulty one replaced. Even rebooting without the faulty one results in the same problem, so the database corruption is likely the cause of the admin page not showing.
Fortunately the shares are still available and all the data has been copied off the NAS, so no data loss has occurred.
I assume a factory reset is then required.
Since you have a backup then a factory reset (wipes all data, settings, everything) certainly is an option. It will give you a clean setup.
We do have ways of remotely diagnosing and fixing problems such as this.
If old firmware is being used (this isn't the case in your case) and you have a backup and can still access your data, an option could be to power down, remove the disks (label order), put a scratch disk in, update the firmware, verify the update is successful, power down, remove the scratch disk, put your disks back in (same order as before) and power on. This may/may not help depending on the cause of the problem.
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