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Forum Discussion
ReadyNAS-NV (000DA2011431) dead
ReadyNAS-NV (000DA2011431) : My server died today (sniff) and its prolly the power supply as there is sign of life. I have another identical server without any disks that I've never used and I tried ...
Firstly, THANK YOU for the response!
I don't have the firmware info but it was the latest that the website would let me download.
Where is the firmware located?
Would I be better off moving the power supply of my spare unit to the one that won't run?
d
Since your model/SN falls within the Service Action as notated by mdgm-ntgr, we can provide you (if we still have stock) a replacement PSU. I'd recommend just going with the PSU replacement instead of swapping your existing PSUs around (that way you don't end up with a dead weight NAS that can't even attempt to power on). If we don't have any PSU available, a support expert can work with you regarding your options.
I'd be very interested in that but I have very limited funds (living on Soc Security). Please look into that option for me.
I've been browsing on this site for similar problems and saw where someone was thinking it might be the battery in the machine. Do you think this is a possibility?
Thanks
d
The replacement PSU should be completly free, since your NAS is part of the service action. You need to contact Netgear support yourself (support.netgear.com). You could use email. Make sure you provide the NAS serial number - I'd also say that you are covered by the service action, since the serial number is between 000DA2010FFE and 000DA2016000.
dingo1 wrote:
I've been browsing on this site for similar problems and saw where someone was thinking it might be the battery in the machine. Do you think this is a possibility?
You should see some signs of powering up even if the battery needs replacing. Replacing the battery is not easy ( http://www.readynas.com/download/documentation/support/RESET_TIMER.pdf ). You are entitled to the replacement PSU, so I'd start with that.
Sir:
I'd VERY MUCH like to pursue the replacement solution. Can you please guide in what I need to do?
Thank!
Dale Wingo
I have just come across this post, as my NV+ has recently died. Its S/N is 000D-A201-53EA, so is in the range for the PSU service action as far as I can tell. Are you able to give me an email address I can contact support on to see if my region has a replacement PSU available, as I cannot track it down on support.netgear.com? Many thanks!
register the NAS at mynetgear.com and then create an on-line support case for it.
Yes, what StephenB stated.
BTW - I just realized that I hadn't posted the conclusion on my sad story: I retried my set up the next day after jiggling the fan connector(s) and it started working. So I now have a working NAS!! I immediatled purchased a WD 6TB drive and now have duplicate copies of my data.
Thanks to all of you that helped - expecially the mods. GREAT service and is very much appreciated!
d
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