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ReadyNas NV+ V1 Unable to communicate via Raidar/Frontview
Several weeks ago my NV+ V1 began to drop off my network, finally disapearing completely. When I reboot the unit all four drive lights are lit green, the power button stays lit, the eithernet port li...
Thanks Jenn. I will do as you have suggested and get back with the support people.
Rick
rcoop wrote:
Do you know to get through to them?
Maybe PM one of the netgear folks here (JennC?)
rcoop wrote:
Is what you refer to as the OS called Raidiator? And how would the OS partition become full?
RAIDiator is the firmware. It uses linux as the operating system, and is installed to its own partition on your disks. That partition is only 2 GB.
There are several ways for the OS partition to become full. Many involve add-ons that you don't use. However, one scenario is that a log file gets flooded with events and fills up the disk.
I want to underscore that the filling OS partition diagnosis isn't certain, it could well be something else. But if that's what it is, it is easily fixed by Netgear (booting up in tech support mode)
A factory default would also cure it, but of course you'd lose the files that didn't get backed up.
I installed a disk on the scratch as you suggested and sure enough the NAS booted up. Once again I am able to communicate with and control the unit via Frontview.
Your thoughts please on what I should do next.
Thank you.
rcoop wrote:
I installed a disk on the scratch as you suggested and sure enough the NAS booted up. Once again I am able to communicate with and control the unit via Frontview.
Your thoughts please on what I should do next.
Thank you.
Either
-continue trying to get support's attention.
-or give up on them, do a factory reset, and live with the lost files.
I am a bit surprised no one from Netgear chimed in on this. Can you post the case number here?
Here are the case numbers:
#26012584
#26026378
Let me know.
Thanks.
Hello rcoop,
Sent you PM.
Regards,
Hello rcoop,
I checked your profile and saw your right case number.
When you inserted a scratch disk to the chassis, chassis installed the OS from flash to the scratch disk and it worked. This means the chassis has no problem.
It must be one (or more) of the disks causing the problem and since the hardware warranty and support of your unit already expired, you may need to avail the support's per incident service and probably the data recovery service. This may need L3 escalation.
Please log back in to my.netgear.com and get back to your case submission, I saw one of the support people answered you.
Regards,
Thanks Jenn. I will do as you have suggested and get back with the support people.
Rick
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