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Solved
ReadyNas NV+ V1 Unable to communicate via Raidar/Frontview
Several weeks ago my NV+ V1 began to drop off my network, finally disapearing completely. When I reboot the unit all four drive lights are lit green, the power button stays lit, the eithernet port li...
Thanks Jenn. I will do as you have suggested and get back with the support people.
Rick
rcoop wrote:
I installed a disk on the scratch as you suggested and sure enough the NAS booted up. Once again I am able to communicate with and control the unit via Frontview.
Your thoughts please on what I should do next.
Thank you.
Either
-continue trying to get support's attention.
-or give up on them, do a factory reset, and live with the lost files.
I am a bit surprised no one from Netgear chimed in on this. Can you post the case number here?
Here are the case numbers:
#26012584
#26026378
Let me know.
Thanks.
Hello rcoop,
Sent you PM.
Regards,
Hello rcoop,
I checked your profile and saw your right case number.
When you inserted a scratch disk to the chassis, chassis installed the OS from flash to the scratch disk and it worked. This means the chassis has no problem.
It must be one (or more) of the disks causing the problem and since the hardware warranty and support of your unit already expired, you may need to avail the support's per incident service and probably the data recovery service. This may need L3 escalation.
Please log back in to my.netgear.com and get back to your case submission, I saw one of the support people answered you.
Regards,
Thanks Jenn. I will do as you have suggested and get back with the support people.
Rick
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