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Forum Discussion
Dooger
Sep 19, 2017Aspirant
Readynas NV+ V2 Upgrade from 3 X 4TB to 4 X 4TB drives not working
I have been running 3 4TB drives in my NAS for around 3 years. I added a fourth 4TB drive yesterday and after syncing for about 21 hours I have gained no expansion. With the 3 drive configuration I h...
- Sep 27, 2017
Hello Dooger,
Your NAS is running on a EXT4 file system, the only to fix this would be to seek assistance from the engineers and/or higher tier who can remote in to the NAS and fix this from the backend.
Unfortunately, It shows on your records that the support warranty of your product is already expired. You may try contacting support center and avail a support contract. That should allow you to extend the support for your product so they can escalate your issue to L3 or patiently wait for anyone in the community who has the knowledge in the SSH commands and fixing some issues from the backend. Another option is if you have a back up of the data save on the NAS you may factory default the NAS and reconfigure it from scratch then transfer back the data.
Regards,
Marty_M
NETGEAR Community Team
Marty_M
Sep 26, 2017NETGEAR Employee Retired
Hello Dooger,
Based on the logs it does appear that the NAS was already encountering file system error even before the you change the hard drives with larger capacity. The new hard drives did try to sync but encounter a problem in the process that led to this current behavior of the NAS. There are several similar case turn out using the file system your NAS is running. Do you have a backup of the data save on your NAS?
Regards,
Marty_M
NETGEAR Community Team
Marty_M
Sep 27, 2017NETGEAR Employee Retired
Hello Dooger,
Your NAS is running on a EXT4 file system, the only to fix this would be to seek assistance from the engineers and/or higher tier who can remote in to the NAS and fix this from the backend.
Unfortunately, It shows on your records that the support warranty of your product is already expired. You may try contacting support center and avail a support contract. That should allow you to extend the support for your product so they can escalate your issue to L3 or patiently wait for anyone in the community who has the knowledge in the SSH commands and fixing some issues from the backend. Another option is if you have a back up of the data save on the NAS you may factory default the NAS and reconfigure it from scratch then transfer back the data.
Regards,
Marty_M
NETGEAR Community Team
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