NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ReadyNAS OS 6.5.1 broke my RN10400
I am not sure if anyone else ran into this problem but I just updated my RN10400 from 6.5.0 to 6.5.1 and when it powers on it almost right away gives a boot from usb failed message. Because of this I...
I tried all 13 USB sticks I had around the house and they all did not work and I was not able to get to the boot menu with or without a disk. I did purchase a new RN214 and after setting it up with a blank disk was able to move my 4 disk over to the new NAS without a problem. Then I happen to use the disk that I used to setup my new NAS and moved it to my broken NAS and what do you know. When the disk was setup from a good NAS now my broken NAS started to boot and did update from 6.5 to 6.5.1. So far it been working without a problem.
Hi ekeck,
Here's what you can do (assuming you have all files backed up somewhere). Could you take a picture of this error message on the LCD screen so I can pass it to our colleagues?
1. Remove all your hard drives (label/mark them).
2. Install a new (fresh) drive and setup your system.
3. Once setup, ensure it is running 6.5.1 (official firmware).
4. Turn off your system, remove the lone (fresh) drive that you've installed.
5. Re-insert all your original drives in the same order or arrangement.
6. Boot up your system normally.
Hope this helps!
Kind regards,
BrianL
NETGEAR Community Team
BrianL,
I forgot to mention that I already tried the following
1. Remove all your hard drives (label/mark them).
2. Install a new (fresh) drive and setup your system.
and I was not able to setup a fresh drive as it gave a boot from usb failed message. I also tried resoring from usb with the fresh drive just to be sure.
I would try the USB recovery with some more USB sticks, the ARM units (like your 104) are very picky about the USB, a lot of them just won't work.
Can you get to boot menu if you try without disks? If so boot in to tech support mode and then put the disks back in and contact support. As you mentioned that you are outside of warranty you'd need to get a per-incident support contract though. But if you can't even get it to boot menu without disks, USB recovery is your only option I'm afraid.
Data should be safe and can be restored if you just put them in another OS 6 NAS.
I tried all 13 USB sticks I had around the house and they all did not work and I was not able to get to the boot menu with or without a disk. I did purchase a new RN214 and after setting it up with a blank disk was able to move my 4 disk over to the new NAS without a problem. Then I happen to use the disk that I used to setup my new NAS and moved it to my broken NAS and what do you know. When the disk was setup from a good NAS now my broken NAS started to boot and did update from 6.5 to 6.5.1. So far it been working without a problem.
Hello ekeck,
Were you able to retrieve your data from the disks that were inserted and have been working with the old NAS?
Regards,
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
