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Solved
ReadyNAS Pro 6 "Err: could not properly extract"
I replaced a faulty power supply in my ReadyNAS Pro 6 and when I brought it back up it was syncing disks. Stupidly I decided I would update the firmware from 6.10.4 to the 6.10.5 the admin page told ...
Yes, yoiur RAID must sync even if the drives are empty. It would have been better if you left the unit on, as it may still be syncing.
No, it is not unusual; that an OS6 NAS did not wait for you to set it up. Rather than wait for you too choose XRAID or FlexRAID, OS6 goes on as XRAID because you can change on the fly. If you need FlexRAID, you can switch, destroy the not-yet-sync'ed volume, and create a new one.
Ok, I just thought it was weird that it didn't respond to touching the power button and trying to access the web page there was no response. But if that's not abnormal during sync, then I'll let it carry on.
I called my wife and asked her to power it back on. Maybe it will be all good by the time I get back home in a couple days!
Robert
I called my wife and asked her to power it back on. Maybe it will be all good by the time I get back home in a couple days!
Robert
It's not typical, but it can happen; especially if it's encountering any errors along the way. Is yours really a "Pro 6" (-200 model), or an older Pro Pioneer? (Your title says one thing and you listed another as the model.) Have you updated the processor or memory?
- Sorry, I'm not that familiar with the various iterations of models. Pro Pioneer rings a bell, it was a long time ago but I think that's what I purchased and then purchased the WD Red drives separately. I've upgraded the drives three times I think. And yes I did upgrade both the processor and the memory, probably about 5 years ago. No idea now what those details are. I actually had two identical RN units. This particular one just powers itself on once per week and backs up the other one then powers down.
I will definitely circle back here after I get back home and can see if the unit is in distress or if it does finish the sync which I assume it will have resumed after my wife powered it back on.
Thanks for sticking with me through this, it means a lot that someone is willing to advise me!
RobertThe memory upgrade is the most important. We've seen some reports that Intel versions of OS6.10.x can have difficulty with just 1GB of memory (all native Intel-based OS6 units have at least 2GB). The processor will make some difference, as it's less likely that a more powerful processor will max out at 100% CPU, locking you out of the GUI.
- I returned home today. My wife had powered the RN on roughly 48 hours ago. The unit is unresponsive to admin page, RAIDar and to brief touches to the power button. The green backup light is on steady and there is no activity (no tiny green light in the display). The display just shows ReadyNAS.
I powered off with front power button, then back on. Same thing. I powered off from back switch, waited a minute, then back on. Same thing. This is exactly the behaviour that some reading earlier indicated it may be a bad power supply. Back then, I unplugged the PS connections (internally) and temporarily connected another one and it had powered up fine, so I bought a new one in the correct form factor, which is in it now...
So I pulled all the hard disks except one. Now it powers up, well, sometimes. It's inconsistent, sometimes comes up, sometimes not. I can tell when it will come up because the fan starts off on high. If the fan stays low speed right from the start, the system will not come up.
Ok, tried a factory reset. Partway through it complained about not being able to unpack something, then I think it did a FW install and it seemed to work fine. I can get into the admin page, which then had me answer a couple settings then chose a JBOD since there's only one disk. Not sure what to do now, I've left it on to see if it hangs. I would like to add the rest of the disks and get it back in service but I'm concerned there may still be an issue?
Any suggestions of what to try/test next?
Thank you.
Robert
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