Forum Discussion

Aspirant

Jul 05, 2018

Solved

ReadyNas pro 6 memory test error 999

Hi! Anybody here that knows what Memory Test result error code 999 means? It is from a ReadyNas Pro 6 that won't boot right. (Boot Meny works fine though.) I let Memory Test run over nigh...

Booting

Other Discussions

Marc_V
Jul 05, 2018
Hi Jens3

It would be best to download the full logs so we can check.

Have you tried using RAIDar to download the full logs?

On Tech Support mode if correct, you can look at /var/log/ and see if you can get to diagnostic.log, kernel.log, meminfo and system

Regards

Marc_V

NETGEAR Employee Retired

Jul 05, 2018

Hi Jens3

It seems that it's the number of errors found after doing Memory tests. If it has errors, most likely the memory is failing or is already in a bad shape.

Replacing the RAM will surely help though NETGEAR does not warrant/support that procedure, If you want if you can still somehow get the logs you can send it to us we might be able to confirm through it what is the situation.

Hope this helps!

Regards

Jens3
Aspirant
Jul 05, 2018
Hi Marc_V,

– thank you for your reply!

The unit is probably already very much out of warranty beeing as old as it is, so I wouldn't really hesitate to "break warranty" by replacing RAM. :-)

I'll give that a go, and order new modules right away.

In the meantime, I would be happy to pull the logs off of the unit and send them in for analysis, but which logs should I export? (Or, what command shoud I use to export the right logs via Telnet, when in Tech Support mode? Unit won't boot so I cannot export via web interface.)

I did use the much unofficial instructions at: https://onlyblueatwork.wordpress.com/2012/12/04/netgear-readynas-access-recovery/ to access the unit and to mount md0 so I guess I could get just about anything from there.

Unit is running OS 4.x.x.

Best Regards

/Jens
- Marc_V
  NETGEAR Employee Retired
  Jul 05, 2018
  Hi Jens3
  
  It would be best to download the full logs so we can check.
  
  Have you tried using RAIDar to download the full logs?
  
  On Tech Support mode if correct, you can look at /var/log/ and see if you can get to diagnostic.log, kernel.log, meminfo and system
  
  Regards
  - Jens3
    Aspirant
    Jul 05, 2018
    After Memory test (30 passes, 999 errors), Disk test (_many_ hours, and passed), a few hours running in Tech support mode, another run of Disk test (aborted at 5% passed) then, finally, the OS Reinstall did work!
    
    So now the unit is up and running and everything seems to be fine.
    
    For how long, though? :-)
    
    I have sent the log files.
    
    Perhaps there are any clues to what may have happened.
    
    Thank you!