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Forum Discussion
Cheach
Oct 24, 2023Tutor
ReadyNAS Pro 6 no volume and all disks are red
Hi,
ReadyNAS Pro 6 (RNDP6000)
Firmware 6.10.8
I am hoping that someone can help me. All 6 disks on my ReadyNas Pro 6 are red. Because I have 28TB of free space. I thought it was safe to swap an existing 18TB disk with a 10TB disk. That was a big mistake on my part. Initially it was syncing data but then it started to show dead volume message. I got worried and swapped back in the original 18TB disk and now all 6 disks are red. Rebooting didn't help.
After reading few posts on here. I proceeded to enable SSH and got Service operation failed message. Are there any other ways to get the logs?
I am hoping that I can recover my family videos, especially my sons' sporting events. I am feeling very emotional right now knowing that I might have lost all the family videos.
Thank you very much in advance.
8 Replies
Cheach wrote:
After reading few posts on here. I proceeded to enable SSH and got Service operation failed message. Are there any other ways to get the logs?
Unfortunately you can only enable ssh if you have a working volume. (no idea why).
But downloading logs doesn't require ssh. Just go to the logs page on the NAS and click on the "Download logs" page.
- SandsharkSensei
Unfortunately, you made multiple mistakes here. But if you didn't write anything to the NAS while it was syncing with the 10TB drive, then StephenB may be able to find you a way to re-mount your volume with that old 18TB included. But the step after that is going to be to back up the data, so you also need to start thinking about how you are going to do that. You didn't say how big your volume is, and the moderators haven't released your screen dumps that might show it, but if it's a lot, you may want to look into other brands of NAS and end up making that your primary and relegating the Pro6 to backup duty. Even without operator error, RAID is not sufficient to keep you from losing those valuable memories.
There is an old IT saying that still holds: If you only have one copy of something, you must not think it's important.
My personal solution is this: All data is backed up to another NAS locally (for speed). Really important stuff (photos, documents, most recent PC backups) are also remotely backed up to a NAS at my brother's house 3 states away (in case of fire, flood, hurricane, theft, etc.). If you don't have a way to do remote NAS backup, a cloud-based service is an option. For smaller volumes than I assume you have based on at least a couple 18TB drives in your NAS, just a cloud service may be enough, since they have their own backup scheme. Or if a lot of it is music, videos, etc that can be recovered from the original source, just don't back that up and deal with the time it takes to re-create the NAS files if needed.
- CheachTutor
Thank you both for replying.
I am still feeling very sick about this situation. after some sleep and come to some clarity. I want to also note that I did deleted the some inactive/dead volume when the ReadyNAS notification popped up. Now, don't ask me why I did, because I don't have an answer and I am asking that of myself. I have resigned to the fact that through my own carelessness and stupidity I may have lost all the data.
I can't recall the total volume but I think it is somewhere around 50TB and used 32TB. mostly of videos of old movies or TV series. But the one that I am hoping to recover are the family videos of approximately 10TB.
Luckily, all photos and important documents are not on the NAS. Which I have made 3 copies on 3 external drives.
I am going to purchase another NAS as a backup and addtional external drives as a redundency backup. in the meantime I will purchase an external drive to immediately copy the data off the NAS if StephenB can perform miracles.
I will share the logs download with StephenB via PM.
- stambaughsonwalAspirant
It's crucial to address this issue promptly. Since enabling SSH has presented challenges, it's recommended to contact NETGEAR support directly for assistance. They can provide guidance on retrieving logs and potentially recovering your data. Additionally, consider checking the ReadyNAS community forums for user experiences and solutions. Best of luck in resolving the issue and recovering your family videos.
- SandsharkSensei
stambaughsonwal , I have no idea why you responded as you did, but FYI, Netgear will give zero help on a legacy NAS converted to OS6 and even users of more current units are finding in nearly impossible to get support from Netgear now that they have put all ReadyNAS on the EOL list.
For assistance with this issue, Cheach came to the right place -- this forum.
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