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Forum Discussion
jasongrimme
Oct 21, 2015Aspirant
ReadyNAS Pro 6 not working, booting, but not working
I have an RNP6000 that shutdown on me. When I boot it up, everything looks fine, it detects all the desk, the status on the admin page is OK, etc. However, all the file protocols are turned off, if...
- Oct 21, 2015
Is SSH enabled?
Do you have crashplan installed?
It could be a full OS partition - which Netgear can fix fairly easily.
StephenB
Oct 21, 2015Guru - Experienced User
Is SSH enabled?
Do you have crashplan installed?
It could be a full OS partition - which Netgear can fix fairly easily.
jasongrimme
Oct 21, 2015Aspirant
It was crashplan and a full OS partition, thank goodness someone else on here had it happen to them first (but I do feel bad for the grief it must have caused them :().
- jasongrimmeOct 21, 2015Aspirant
just to be complete, in case someone else stumbles onto this thread, here's the issue and how to remedy it. (putting all steps I used, with detail, so somethings are probably obvious to a lot of ReadyNas uses, but figured having all the steps in one place can't hurt)
Boot into 'Tech Support' mode
* power off the NAS
* push and hold down the reset button (pinhole button on the back)
* while still holding down the reset button, power on the NAS - after about 15-30 seconds, the screen will display "Boot Menu"
* release the reset button once the "Boot Menu" is displayed
* press the backup button on the front of the NAS to scroll through the options until you get to "Tech Support"
( NOTE: Be sure to NOT leave this menu on Factory Defaults or choose Factory Defaults, this will erase all your data!)
* with the menu on 'Tech Support', push the reset button in the back, the NAS will now boot into tech support mode
Telnet to the NAS
* telnet to the IP address of the NAS
* logon with user=root, pw=infr8ntdebug
(if this PW get's removed, try this link - netgear.nas-central.org/wiki/TechSupportMode)
Mount the OS partition
* start_raid.sh
* mount /dev/md0 /sysroot
Delete the CrashPlan upgrade files
* go to the /usr/local/crashplan/upgrade
- 'cd /usr/local/crashplan/upgrade'
* remove all the 1*.* files and folders
- 'rm -rf 1*.*'
all this info was gleemed from other posts, manuals, etc online, I guess putting it all here so when this happens again to me I can find it :)
- StephenBOct 21, 2015Guru - Experienced User
jasongrimme wrote:
It was crashplan and a full OS partition, thank goodness someone else on here had it happen to them first (but I do feel bad for the grief it must have caused them :().
I noticed it early - just happened to be using ssh, and noticed that the OS partition was completely full. The NAS hadn't locked up yet, and I was able to delete the upgrade files before that happened. A few minutes of panic, but no grief...
Now that you are running, you do need to upgrade java, so the crashplan upgrade will complete.
- jasongrimmeOct 21, 2015Aspirant
Thanks StephenB, I actually did do all of that last night, too. I didn't note all the 1*.* files/folders in my crashplan/upgrade directory, I just deleted them. Was that from it trying to auto-upgrade to 4.4.1? Will the files stop downloading there now that I'm on 4.4.1?
- StephenBOct 21, 2015Guru - Experienced User
jasongrimme wrote:
Thanks StephenB, I actually did do all of that last night, too. I didn't note all the 1*.* files/folders in my crashplan/upgrade directory, I just deleted them. Was that from it trying to auto-upgrade to 4.4.1? Will the files stop downloading there now that I'm on 4.4.1?
I saw a 1*.* folder (and perhaps a jar) left behind on 4.4.1 also. However, since it worked there was no repeating download problem.
I'm not sure if future crashplan releases will also fail to clean up their install properly - if they make this mistake the next time around, I'll probably create a symlink for /crashplan/upgrade on the C volume.
I also suggest moving the crashplan cache (there are instructions here: http://support.code42.com/CrashPlan/Latest/Troubleshooting/Reassigning_Cache_Folder_To_A_Different_Directory)
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