Forum Discussion

Aspirant

Oct 11, 2022

ReadyNAS Pro 6 running OS 6.10.8 Volume Missing?

Pro 6 running ReadyNAS OS 6.10.8 with RAID 6. Unable to access any of my shares. Web indicates "No volumes exist. NETGEAR recommends that you create a volume before configuring other settings. Na...

ReadyNAS OS 6 on Legacy models

Marc_V

NETGEAR Employee Retired

Oct 11, 2022

vaprasad

Can you download the full logs and send it to us via PM? You can also email readynassupport@netgear.com

We may need to check if the array can still be mounted or if it will need data recovery.

Note: Data recovery charges may apply.

HTH

vaprasad

Aspirant

Oct 16, 2022

Tech support said the device is old and no longer supported.

What steps can I take to troubleshoot?
So far, I've run a disk test which indicated:
Disk test failed in channel 3.

I powered off the unit and replaced disk 3.
Web interface still shows my volume as dead or inactive and still shows disks 1,2,4,5,6 in red and still tells me that I need to remove inactive volumes.

The device was configured with RAID 6, so I'm confused that it is not trying to rebuild the volume at all.

StephenB
Guru - Experienced User
Oct 17, 2022
vaprasad wrote:
Tech support said the device is old and no longer supported.

Not only that, they never supported OS-6 on legacy NAS like the Pro-6.

It sounds like you have no backup of your data - is that correct?

vaprasad wrote:

The device was configured with RAID 6, so I'm confused that it is not trying to rebuild the volume at all.

Did the mods find anything in the log zip?

Sometimes the volume gets out-of-sync.
- vaprasad
  Aspirant
  Dec 09, 2022
  No backups. I got lazy about getting a replacement backup drive as utilization increased.
  
  Never heard back from the mods on the what could be found.
  - StephenB
    Guru - Experienced User
    Dec 10, 2022
    vaprasad wrote:
    
    Never heard back from the mods on the what could be found.
    
    Marc_V and JeraldM - did you get the PM? If so, did you see anything in the logs?