Forum Discussion

Aspirant

Oct 11, 2022

ReadyNAS Pro 6 running OS 6.10.8 Volume Missing?

Pro 6 running ReadyNAS OS 6.10.8 with RAID 6. Unable to access any of my shares. Web indicates "No volumes exist. NETGEAR recommends that you create a volume before configuring other settings. Na...

ReadyNAS OS 6 on Legacy models

vaprasad

Aspirant

Oct 16, 2022

Tech support said the device is old and no longer supported.

What steps can I take to troubleshoot?
So far, I've run a disk test which indicated:
Disk test failed in channel 3.

I powered off the unit and replaced disk 3.
Web interface still shows my volume as dead or inactive and still shows disks 1,2,4,5,6 in red and still tells me that I need to remove inactive volumes.

The device was configured with RAID 6, so I'm confused that it is not trying to rebuild the volume at all.

StephenB

Guru - Experienced User

Oct 17, 2022

vaprasad wrote:
Tech support said the device is old and no longer supported.

Not only that, they never supported OS-6 on legacy NAS like the Pro-6.

It sounds like you have no backup of your data - is that correct?

vaprasad wrote:

The device was configured with RAID 6, so I'm confused that it is not trying to rebuild the volume at all.

Did the mods find anything in the log zip?

Sometimes the volume gets out-of-sync.

vaprasad
Aspirant
Dec 09, 2022
No backups. I got lazy about getting a replacement backup drive as utilization increased.

Never heard back from the mods on the what could be found.
- StephenB
  Guru - Experienced User
  Dec 10, 2022
  vaprasad wrote:
  
  Never heard back from the mods on the what could be found.
  
  Marc_V and JeraldM - did you get the PM? If so, did you see anything in the logs?
  - Marc_V
    NETGEAR Employee Retired
    Dec 12, 2022
    vaprasad
    
    Apologies for the delayed response it seems that my PM did not reach you properly.
    
    This issue happened after the upgrade to 6.10.8 and I only found BTRFS errors that affected the mounting of your volume. If you have backup, you can opt to restore the volume by re-initializing the NAS and restore data from backup. However, this is not the case so I think a Data recovery service would be needed. I will send another PM as well.
    
    Thanks StephenB for the mention
    
    HTH