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Solved
ReadyNAS PRO 6 stuck at powering off (OS 6.4.2)
I just upgraded my ReadyNAS PRO 6 from OS 6.3.5 to OS 6.4.2. Although I received a server error message in after doing the local update, the NAS did upgrade its firmware when I rebooted. Now I'm tr...
Hi Supertramp11,
Forced shutdown procedure should not cause any loss of data. It is a safe procedure that can be done if the unit is in this state or not responding.
Kind regards,
BrianL
NETGEAR Community Team
Hi Brian,
Thank you for your quick reply. If I unplug the powercord do I then put my data at risk? Needless to say that I do have a backup.
Thanks
Hi Supertramp11,
Forced shutdown procedure should not cause any loss of data. It is a safe procedure that can be done if the unit is in this state or not responding.
Kind regards,
BrianL
NETGEAR Community Team
Thanks again Brian.
I did as you suggested as the NAS shuts down properly both using the UI and the power button.
Perhaps the issue was caused by the error message that I received in the UI when trying the local update: Unrecognized server error.
When I rebooted the NAS, it did upgrade its FW to 6.4.2. The subsequent shutdown caused the powering off issue.
All is fine now, so many thanks for your support Brian!!
Hi Supertamp11,
You're welcome! I agree, probably that's the reason why it didn't completely shutdown.
Kind regards,
BrianL
NETGEAR Community TeamJust to complete the story on the "Unrecognized server error" when doing the local update:
This is only happening with Microsoft Edge. When using Internet Explorer all works as it should.
Running my PRO 6 now with OS 6.4.2 :-) So far so good !
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