Forum Discussion

Aspirant

Mar 31, 2016

Solved

ReadyNas Pro 6 v2 - stuck in "booting" after attempted log download #26682838

Hi, Product Model: ReadyNASRNDP6000v2 Serial Number: 2H0627RK0007B Firmware: 4.2.27 I see there have been support issuse like this in the past that were solved by Netgear - this morni...

Booting

JennC
Mar 31, 2016
Hello geoffcooper,

That is not good then. Unfortunately, you may really need to get to support center, they may be able to fix this from the backend. Through support center they have L3 who remotes in to the NAS and fix it via Telnet. I checked your case submission and found that it is empty and there is no serial number registered, it needs serial number. Also, per incident support contract is needed for them to proceed.

Regards,

JennC

NETGEAR Employee Retired

Mar 31, 2016

Hello geoffcooper,

Please performing Skip Volume check from the boot menu.

Once it's booted up, see if you will be able to access the shares and FrontView. If you are able to get to the FrontView, download the logs.

To download the logs:

Open the web interface.
Go to Status - Logs.
Click the Download All Logs button.
The Download All Logs button is marked in red in the screenshot below.
When prompted, save the logs to your computer.

Open then check the Disk Smart log file.
For each disk listed in the log check Reallocated sector count

Cross reference with Status log will indicate if the Reallocated Sector Count is increasing on multiple occasions.

For each disk listed in the log check SMART Error Log for ATA errors.

The disk that has any of these errors could be the culprit.

Hope this helps.

Welcome to the community!

Regards,

geoffcooper

Aspirant

Mar 31, 2016

Hello,

Thanks for the suggestion. I tried to boot with Skip Volume Check but still do not proceed beyond 'booting' and the device is not seen in RAIDar. To clarify what happened so far:

- There was a backup that failed last night

- I opened the web interface and clicked 'Download All Logs'

- Nothing was downloaded and the device became unaccessible at that point

- I tried OS Reinstall but this didn't help (obviously)

- I found the following thread and this looks exactly like my problem: https://community.netgear.com/t5/Using-your-ReadyNAS/ReadyNas-Pro-6-stuck-quot-Booting-quot-after-log-download/td-p/864983

Please advise.

Thanks,

Geoff

PS. I have logged a case #26681866 but not phoned up support yet.

JennC
NETGEAR Employee Retired
Mar 31, 2016
Hello geoffcooper,

That is not good then. Unfortunately, you may really need to get to support center, they may be able to fix this from the backend. Through support center they have L3 who remotes in to the NAS and fix it via Telnet. I checked your case submission and found that it is empty and there is no serial number registered, it needs serial number. Also, per incident support contract is needed for them to proceed.

Regards,
- geoffcooper
  Aspirant
  Mar 31, 2016
  Hello,
  
  Thanks for the info - I guessed that might be the case so will give them a call... I'm surprised the details are not associated with that case number. I got the number after submitting those details on a web form - anyway, I'm sure I can sort it over the phone with whoever I get through to...
  
  Cheers,
  
  Geoff
  - mdgm-ntgr
    NETGEAR Employee Retired
    Mar 31, 2016
    Your live chat case is case #26682838
    
    I have sent you a PM.