I have a new-ish ReadyNAS 516 I received under warranty after a failed powersupply in my old PRO 6. I have a 2nd Pro 6 I'm trying to use as a backup for the 516. I've enabled ReadyCloud and Replicate and have created one job to backup a folder but the job fails with "connect error code -51" (full error below). The name of each NAS device is "ReadyNASPRO" and "ReadyNAS516". However, when I registered the 516, the name it shows up as in the web console is "nas-F6-44-A0". The Pro shows up fine. I've tried unregistering, rebooting and reregistering it, but the name is still the original generic name. I assume this is why it fails to connect. Both devices are on the same LAN. Any thoughts? [2017-08-17 23:51:45] [Info] Replicate version: 1.3.0 build R2[2017-08-17 23:51:45] [Info] Starting backup job "Memories-Backup"[2017-08-17 23:51:45] [Info] Create target folder: /data/Backups/Memories-Backup[2017-08-17 23:51:45] [Info] Locking target folder: /data/Backups/Memories-Backup[2017-08-17 23:51:46] [Info] Making full backup[2017-08-17 23:51:46] [Info] p2p connect to nas-F6-44-A0 in 14881133 network[2017-08-17 23:52:07] [Info] p2p connect to nas-F6-44-A0 in 14881133 network[2017-08-17 23:52:19] [Error] Unable to connect to nas-F6-44-A0[2017-08-17 23:52:19] [Error] Connect error code: -51[2017-08-17 23:52:19] [Error] Please check source device is online and Replicate service is running[2017-08-17 23:52:19] [Info] Rotate backups (5)[2017-08-17 23:52:19] [Info] Unlock target folder: /data/Backups/Memories-Backup[2017-08-17 23:52:19] [Info] Job finished

I forgot to mention that both units are running ReadyOS 6.8.0.

Hello PredatorVI, It does appear that you are having trouble with Readynas Replicate and getting error 51. The error refers to communications problem on both NAS. Errors codes in Replicate portal logs. 50, 51, 122, 300, 501 Check the Internet connectivity and service connectivity on both sides. ReadyNAS OS 6. ReadyNAS Remote should be enabled on both sides. For restrictive firewalls and more complex networks, consider setting up port forwarding. Remove Replicate user binding and re-add the NASes to the Replicate account. Then, recreate the backups. Use the “resume from…” option to avoid having to send all of the data again. For Replicate troubleshooting please go to the here. Regards, Marty_M NETGEAR Community Team

Both running v6.8.0 of firmware, recently downloaded from the internet automatically so I don't think there is an internet problem. They are both on the same 192.168.0.0/24 subnet at my house. The 'source' device named "ReadyNAS516" shows "Service Unavailable try again later" in the "Cloud" tab. There are no additional messages in the log indicating the problem. I've removed the NAS from the ReadyNAS Replicate portal (https://replicate.readynas.com/client/index.html ), "Unregistered" ReadyNAS Replicate on the NAS (Cloud Tab) and reregistered it. It shows up in the portal (with wrong name) again and now I'm back to the state when I first asked this question. How can I diagnose this?

Here are screenshots of what I'm seeing. The ReadyNAS516 screenshot shows the Internet working but the service unavailable. From the same network, the ReadyNASPRO has both available. What do I look for to diagnose further?ReadyNAS516: ReadyNASPRO:ReadyNAS Replicate Portal:

Hello PredatorVI, If you notice on the RN516 the "Service" has res x mark compared to the ReadyNAS Pro which has 2 green check marks. This means cloud service on the RN516 is not available, please check the network connection of RN516. You may try to set a static DNS (8.8.8.8) on the RN516 and check if that will address the concern. Regards, Marty_M NETGEAR Community Team

Readynas Replicate Error/wrong name registered in replicate portal

23 Replies

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PredatorVI
Tutor
Aug 18, 2017
I forgot to mention that both units are running ReadyOS 6.8.0.
- Marty_M
  NETGEAR Employee Retired
  Aug 20, 2017
  Hello PredatorVI,
  
  It does appear that you are having trouble with Readynas Replicate and getting error 51. The error refers to communications problem on both NAS.
  
  Errors codes in Replicate portal logs. 50, 51, 122, 300, 501
  
  Check the Internet connectivity and service connectivity on both sides.
  
  ReadyNAS OS 6. ReadyNAS Remote should be enabled on both sides.
  
  For restrictive firewalls and more complex networks, consider setting up port forwarding.
  
  Remove Replicate user binding and re-add the NASes to the Replicate account. Then, recreate the backups. Use the “resume from…” option to avoid having to send all of the data again.
  
  For Replicate troubleshooting please go to the here.
  
  Regards,
  Marty_M
  NETGEAR Community Team
  - PredatorVI
    Tutor
    Aug 21, 2017
    Both running v6.8.0 of firmware, recently downloaded from the internet automatically so I don't think there is an internet problem.
    
    They are both on the same 192.168.0.0/24 subnet at my house.
    
    The 'source' device named "ReadyNAS516" shows "Service Unavailable try again later" in the "Cloud" tab. There are no additional messages in the log indicating the problem.
    
    I've removed the NAS from the ReadyNAS Replicate portal (https://replicate.readynas.com/client/index.html ), "Unregistered" ReadyNAS Replicate on the NAS (Cloud Tab) and reregistered it. It shows up in the portal (with wrong name) again and now I'm back to the state when I first asked this question.
    
    How can I diagnose this?
Marty_M
NETGEAR Employee Retired
Aug 24, 2017
Hello PredatorVI,

It does appear that the Remote is no longer available and discontinued on the latest firmware. As for the logs I am seeing a lot of leaf P2P and readycloud logs, we can try to perform as OS re-install on the RN516 this will reset the network setting of the NAS and let us see if that will make any difference. For a guide on how to perform an OS re-install or access the boot menu of the NAS please go here.

Regards,
Marty_M
NETGEAR Community Team
- PredatorVI
  Tutor
  Aug 26, 2017
  I'll see if I can find time to reinstall the firmware. The thing is practically brand new.
- Marty_M
  NETGEAR Employee Retired
  Aug 27, 2017
  Hello PredatorVI,
  
  After performing OS reinstall please observe the NAS and check if it did made difference, please keep us posted.
  
  Regards,
  Marty_M
  NETGEAR Community Team
  - PredatorVI
    Tutor
    Aug 29, 2017
    Okay, I reinstalled the 6.8.0 Firmware, unregistered "ReadyNAS Replicate", reconfigured ReadyNAS Replicate and I'm back to where we were before. The name of the NAS in the ReadyNAS replicate portal does not show "ReadyNAS516", but instead shows "nas-F6-44-A0". There is still a "Services Unavailable" message in the Cloud tab.
    
    I can send additional logs if needed, but I sure wish the errors were more clear.