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Philip_G's avatar
Philip_G
Aspirant
Dec 25, 2016

ReadyNAS RN10400 RND-4D - unable to reach mapped share on Win 10 Pro after firmware update to 6.6.0

Hello I have tried remapping the share, looking for an online solution and have tried reinstalling the firmware. I am able to access the NAS via a web browser, but can'tr reach it via Windows Expl...
ReadyNAS OS 6 on Legacy models
Philip_G's avatar
Philip_G
Aspirant
Dec 26, 2016

Hi Jenn

 

I already have it mapped via Windows Exploer and it gives me this when I attempt to acess it:

 

"An error occurred while reconnecting to N: to\\10.1.1.37\Share

 

Microsoft Windows Network: The specified network name is no longer available.

 

The connectionhas not been restored."

 

When I try to reach it via the Mac Finder just says "Connection Failed".

JennC's avatar
JennC
NETGEAR Employee Retired
Dec 26, 2016

Hello Philip_G,

 

What happens when you manually enter \\ followed by the NAS' hostname or IP address in the address bar of Windows explorer?

 

Regards,

  • Philip_G's avatar
    Philip_G
    Aspirant
    Dec 26, 2016

    Okay this is just getting weird now.

     

    So I've changed the name of the share from 'Share' to 'Network' and am able to reach it via AFP on the Mac, but still no success with SMB on either the PC or the Mac. Just to add to the confusion I can't reach the admin page via its IP address with the web browser. 

     

    When I type \\10.1.1.37\Network\ into the address bar in Windows Explorer it comes back with:

     

    "Windows cannot access \\10.1.1.37\Network\

     

    Check the spelling of the name. Otherwise, there might be a problem with your network. To try to identifyand resolve network problems, click Diagnose."

    • Philip_G's avatar
      Philip_G
      Aspirant
      Dec 26, 2016

      So I've oped Command Prompt and tried ping it with no success. Then I've gone to the admin page for the modem/router and am able to reach that and it's showing the NAS as an active connection on 10.1.1.37. Oh and I can still reach the NAS via Finder on the Mac using AFP.

      • JennC's avatar
        JennC
        NETGEAR Employee Retired
        Dec 26, 2016

        Hello Philip_G,

         

        Are there 2 LAN cables connected to the NAS? If so, unplug one and retain the one that works with that IP address.

         

        \\10.1.1.37 with no \Network should already work and show you all current shares of the NAS, can you check please?

         

        Regards,

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