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Forum Discussion
ReadyNas RN10400 stuck on booting 99% after firmware upgrade
Have a ReadyNAS 10400. Ran the firmware update from the webconsole. Machine got stuck on 99% for hours. Have tried to run a manual firmware update again and still getting stuck on booting 99%. If loo...
If a mod requests the logs, you send them in via email ( https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators ).
Did you look at disk health in the logs? (disk_info.log and smart_history.log). What apps do you have installed?
One option is to use paid support (my.netgear.com), and see if they can force the volume to mount remotely. Ask for per-incident support.
Will wait for one of them to respond.
No apps are installed, disk health seems fine.
As for the per-incident support, I'm not getting that option, see attached screenshot.
I'll add the log below the response:
Device: sdd
Controller: 0
Channel: 0
Model: ST4000VN000-1H4168
Serial: Z3046Q19
Firmware: SC46
Class: SATA
RPM: 5900
Sectors: 7814037168
Pool: data
PoolType: RAID 5
PoolState: 5
PoolHostId: 2fe66f86
Health data
ATA Error Count: 0
Device: sdc
Controller: 0
Channel: 1
Model: ST4000VN000-1H4168
Serial: Z3046PFL
Firmware: SC46
Class: SATA
RPM: 5900
Sectors: 7814037168
Pool: data
PoolType: RAID 5
PoolState: 5
PoolHostId: 2fe66f86
Health data
ATA Error Count: 0
Device: sdb
Controller: 0
Channel: 2
Model: ST4000VN000-1H4168
Serial: Z304BYCS
Firmware: SC46
Class: SATA
RPM: 5900
Sectors: 7814037168
Pool: data
PoolType: RAID 5
PoolState: 5
PoolHostId: 2fe66f86
Health data
ATA Error Count: 0
Device: sda
Controller: 0
Channel: 3
Model: ST4000VN000-1H4168
Serial: Z3046PXC
Firmware: SC46
Class: SATA
RPM: 5900
Sectors: 7814037168
Pool: data
PoolType: RAID 5
PoolState: 5
PoolHostId: 2fe66f86
Health data
ATA Error Count: 0
Here is the smart_history.log file:
time model serial realloc_sect realloc_evnt spin_retry_cnt ioedc cmd_timeouts pending_sect uncorrectable_err ata_errors
------------------- -------------------- -------------------- ------------ ------------ -------------- ---------- ------------ ------------ ----------------- ----------
2016-01-06 18:42:53 ST4000VN000-1H4168 Z3046Q19 -1 -1 -1 -1 -1 -1 -1 0
2016-01-06 18:42:53 ST4000VN000-1H4168 Z3046PFL -1 -1 -1 -1 -1 -1 -1 0
2016-01-06 18:42:53 ST4000VN000-1H4168 Z304BYCS -1 -1 -1 -1 -1 -1 -1 0
2016-01-06 18:42:53 ST4000VN000-1H4168 Z3046PXC -1 -1 -1 -1 -1 -1 -1 0
2016-01-06 18:44:39 ST4000VN000-1H4168 Z3046Q19 0 0 0 0 0 0 0 0
2016-01-06 18:44:39 ST4000VN000-1H4168 Z3046PFL 0 0 0 0 0 0 0 0
2016-01-06 18:44:39 ST4000VN000-1H4168 Z304BYCS 0 0 0 0 0 0 0 0
2016-01-06 18:44:39 ST4000VN000-1H4168 Z3046PXC 0 0 0 0 0 0 0 0The disks do look healthy.
You should be able to get per-incident support, but you might need to ask for it. The price might not be much cheaper than the 1 year support contract (the last US pricing information I got was $75 for a US per-incident support case, and your 1-year contract option is about $101 USD).
FWIW, in my opinion Netgear needs to make it much easier to access paid support.
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