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ReadyNas RN31400 stuck in boot at "Encryption Key 53%" followed by "Fail to startup"
I have a ReadyNas 314 running firmware 6.6.0. It's been running for about 3 years, with dual 2 TB hard drives, with encryption. The drives are about 70% full, and the performance started dropping. ...
I've sent you a PM.
How did you manage to get it to finish? mine is stuck on 48% and then i get __out_of_memory_354 errors
qdavis had a lot of snapshots on his system. He contacted support and the solution recommended involves reducing the number of snapshots and disabling quotas at the volume level (since 6.4.x quotas are disabled at the volume level regardless of whether you set a quota on the share). A GUI option to disable quotas has been added in 6.7.0. Before 6.7.0 if you disable quotas from the backend and then change a share setting quotas would be enabled again.
6.7.0 is currently in beta and should be ready for release soon.Hi PiersC,
I managed to get the encryption to finish by paying for level 3 tech support. The NAS has a service mode where the engineers can log into the device. The temporary solution was turn off snapshots. I think the root cause what I did not know I was supposed to "balance" the drive on a ~weekly basis. Without balancing, the amount of free space can be grossly incorrect. I think what happened was the drive ran out of room, although the UI said it was at 60% capacity. After the engineers turned off snapshots, I was able to boot the device and copy everything off. Then I reformatted the drive and copied everything back on. So the only thing I lost in the recovery process was the snapshot information...no big deal.
No one at Netgear has ever been able to explain their "quota" system. But I think it is there to limit the size the snapshots could take (which made the drive capacity ~70% full in my case...not close to 100%).
I now have it programmed to re-balance once a week. The unit works OK, although before and after this issue the NAS would occasionally (several times a day) freeze for up to a couple minutes at a time. During the freezes I could log into the web interface so the network was fine. Level3 tech support didn't find anything wrong, so I hope firmware 6.7 fixes this issue. I suspect it's something to do with the encryption because otherwise Netgear would have a whole lot more complaints...
Hope this helps!
qdavis
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