NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ronaldvr2132
Apr 25, 2019Apprentice
ReadyNAS RN628X stuck booting after confirming reboot to install firmware 6.10.0
I have seen several people having the same issue and reading about a USB recovery option or something. My RN628X won't boot nor does the boot menu can be opened with the option to press the reset but...
ronaldvr2132
Apr 25, 2019Apprentice
Hi JohnCM_S thank you for your reply. No the RN628X is not visible via Raidar and as such I can't download the logs. I also tried to come into the boot menu to do a OS reinstall but the method in the link does not work. I have shutdown the RN628X via the power button on the front side of the device (while it said Booting...) and then pressed the reset button with a paperclip and switched the power back on via the front switch. Nothing happended still showing Boot... and not a boot menu or something. Very annoying this as I just did the firmware udpated that was suggested by the RN628X when I logged in on it. Then I did a reboot to install. The first time the device came up but still said I should do a formware upgrade which I did again and the second time it got stuck in Booting.... Very annoying that this happened. The RN628X was working fine untill I tried to update the firmware as suggested by the RN628X. Hope to get guidance on how to get the RN628X back online without losing data and configuration information.
JohnCM_S
Apr 25, 2019NETGEAR Employee Retired
Hi ronaldvr2132,
I would like to gather additional information regarding this issue:
1. Have you tried doing the USB boot recovery using 6.10.0 firmware?
2. Are you getting the same issue if there are no drives inside the NAS?
3. What was the firmware of the NAS prior to updating it?
Regards,
- ronaldvr2132Apr 26, 2019Apprentice
Hi JohnCM_S,
Here the answers on your questions:
1. How does this UBS boot recovery work? Seems as a good solution to try, but I have not done this before.
2. Have not tried this. Will try this when 1. is not succesfull;
3. I was running the latest firmware before 6.10.0 (6.9.5. Hotfix 1)
- JohnCM_SApr 26, 2019NETGEAR Employee Retired
Hi ronaldvr2132,
Thanks for the feedback. You may just update this thread of what will be the result.
Regards,
- ronaldvr2132Apr 26, 2019Apprentice
Hi JohnCM_S thanks for your reply. Do you have the instructions with regards to the USB recovery method for me? Hopefully it works without having to come into the boot menu as that does not seem to work and also the RN628X is not visible in RAIDar.
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!