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ronaldvr2132's avatar
ronaldvr2132
Apprentice
Apr 25, 2019

ReadyNAS RN628X stuck booting after confirming reboot to install firmware 6.10.0

I have seen several people having the same issue and reading about a USB recovery option or something. My RN628X won't boot nor does the boot menu can be opened with the option to press the reset but...
JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Apr 30, 2019

Hi ronaldvr2132,

 

What do you see on the console output? Is it just a blank page?

 

You may also try using a different USB cable.

 

Can you also provide a screenshot of your device manager (showing the COM port) and your Putty settings as well?

 

Regards,

ronaldvr2132's avatar
ronaldvr2132
Apprentice
May 01, 2019

Hi JohnCM_S I will give it a try but can you give some more guidance on how this works with Putty? I have put in the correct settings, the device manager shows the com port as being active, in the com port settings and in Putty I have put in the correct settings (115200,8,1,no,no) and when I press open nothings happens. Not sure if this is something I did wrong so therefore the question how should I use Putty and set-up the USB to Serial connection etc. When I connect the USB cable I do get an additonal COM port in device manager which is going away when I disconnect the USB cable so I guess it works, but I don't get anything into Putty nor does the other tool I installed provide any output. This is really annoying as this should not have happened and it has taken me already a lot of time and negative energy!

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    May 01, 2019

    Hi ronaldvr2132,

     

    You can try these steps:

     

    1. After opening Putty, click the Serial radio button.

    2. Type the COM address (e.g. COM1, COM2) to which the NAS is attached to on the Serial Line box.

    3. On the Speed box, type the baud rate of 115200.

    4. Open the connection then boot up the NAS.

     

    Regards,

  • ronaldvr2132's avatar
    ronaldvr2132
    Apprentice
    May 01, 2019

    Hi JohnCM_S step 4: "Open the connection then boot up the NAS" does not work. When I have the correct settings for the serial communication and have the Com port that shows up in the device manager and press open nothing happens. I guess another screen should pup up or is this not the expected behaviour? Again nothing hapens when I press open in Putty.

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