NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ronaldvr2132
Apr 25, 2019Apprentice
ReadyNAS RN628X stuck booting after confirming reboot to install firmware 6.10.0
I have seen several people having the same issue and reading about a USB recovery option or something. My RN628X won't boot nor does the boot menu can be opened with the option to press the reset but...
JohnCM_S
May 01, 2019NETGEAR Employee Retired
Hi ronaldvr2132,
Okay. Thanks for that feedback. Can you tell me what happened when you tried the USB boot recovery before? Does it have the same status of 'Booting...'?
Also, have you tried a different USB drive as well?
Regards,
ronaldvr2132
May 01, 2019Apprentice
Yes the status remains Booting... Pressing the reset button at the back does not help to come into the boot menu and the USB recovery method does not seem to work as well. Even when the USB disk is not working I would expect some kind of change on the display to the message Booting..., but nothing happens! As to the instruction of the USB recovery method: this is not very clear by the way for the RN620 series. It says in the provided link to the document:
"3. Press and hold the Backup button, then power on the ReadyNAS system and continue to hold the Backup button for up to 15 seconds, depending on your ReadyNAS model.
- If your ReadyNAS system is an RN420, RN520, or RN620 series:
After powering on the ReadyNAS system, wait for the backlight on the navigational buttons to turn off.
Instead of the Backup button, press and hold the OK button (the center of the navigational buttons) for up to 30 seconds, until the LCD confirms that the ReadyNAS is attempting to boot from the USB drive."
For me this seems sequential: first press and hold the non existing Backup button when powering on and then after powering on wait for the backlight to go off.... So I gues only the last items should be followed and that is what I did. I switched on the RN628X waited untill the backlight was off and then pressed the middle dot for a very long time while and this all with the USB recovery key inserted in the front USB port. Again nothing happened and the RN628X is only showing Booting...
One thing I did not mention is that there seems to be some activity on the hard disks (also still after 24 hours), but not a lot though.
- zeke561May 01, 2019Guide
I don't want to hijack this thread, but I have the same problem. My model is 524X. In my case it rebooted once but did not show the upgrade, then I tried to reboot again, and I got to the perpetual booting... display. So rereading the previous posts, my situation sounds identical.
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!