NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ReadyNAS stopped syncing with OneDrive after reboot
This weekend, my NAS stopped syncing with OneDrive. I have seen other threads on similar topic (Dropbox, Amazon, etc), but none of the answers were helpful, so I apoligize for starting again.
I have been using OneDrive for a while without incident, then it just stopped, with error:
"System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with One Drive."
According to the Log, the first failure occurred shortly after a clean shut down and re-start of the NAS.
ReadyNAS 214, Firmware 6.10.3
Currently, the OneDrive feature under the "Cloud" tab on Admin page shows "Off". If I click to "ON" OneDrive restarts, but then encounters the same error and switches back to "Off".
I FOUND A SOLUTION.
When OneDrive gives a login error, you can "reset" it thus:
1. Open ReadyNAS Admin page and log in.
2. Go to the Cloud tab at the top.
3. Microsoft OneDrive should be one of the offered apps.
At this point, the slide switch may be "OFF". For me, switching it back to ON merely repeated the Login Error. Do not change this Switch at this time.
4. Click "settings" under OneDrive.
5. Under "Sync Direction", select the MINUS Icon next to the GEAR icon.
6. A popup asks you to Confirm Deletion. Select "Yes"
7. Now go back to the OneDrive section on the ReadyNAS-Cloud screen and move the slide-switch back to ON.
8. This should prompt you to set up OneDrive again. Re-select the same original storage folder on your NAS. For me it was:
Local Path "/data/OneDrive"
Cloud Storage Path "/" (I chose the root folder on Microsoft OneDrive's website)
9. By choosing the prior (existing) folder on NAS when setting up again, I found that Microsoft began syncing again without any loss of data.
Again, thanks for the help, JohnCM. Maybe this will help others in the future.
By the way, after completing the above steps, the "Leave" button appeared. Apparently, what I did above replicated the Leave function manually.
7 Replies
Replies have been turned off for this discussion
Hi Eric-s,
Welcome to the Community!
Can you download the full system logs of the NAS and check the one-drive.log? You may able to find some clues there on what is causing the issue.
Regards,
Thanks for the reply.
I am not sure how to upload the NAS system log. I downloaded it to my computer, and it was a ZIP file, but this Forum "attach a file" does not accept zip, only PDF or similar. If I extract the zip, it is a long list of .log files, also not an allowed upload extension.
More info: I had updated firmware to 6.10.3 on March 27, and everything worked fine. Yesterday, I tried down-grading to 6.10.2, but the problem did not resolve.
As for a "one drive log", I have no idea where to find it. Indeed, part of my frustration with the current NAS system is that I cannot figure out how to get back to my MS OneDrive login credentials to update/correct/re-submit when NAS tries to log into Microsoft. It seems that you only enter your credentials upon first setup, then the NAS never offers you another opportunity. (I am referring to the OneDrive Settings link on the NAS Cloud page - clicking on this only tells me what folder was allocated on the NAS with no discussion about login credentials).
As you can see, I am quite a novice with this Forum and its functions.
Hi Eric-s,
You may upload the system log to a file-sharing site (Google Drive, Dropbox, etc) then send me the download link via private message. You can send a private message by clicking the envelope icon on the upper right corner of the page.
Also, just to verify, do you still have the same issue on OneDrive even after updating the firmware to 6.10.3?
Regards,
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
