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Forum Discussion
ReadyNAS totally locks up when trying to backup via USB
Running 6.5.1
Plug in newly formatted USB drive (1TB WD Red in drive dock that has been previously used successfully with RN104).
Create new backup job to the USB drive....start backup......
Logs sent....I pulled them shortly after the second total crash so you should have two instances of it hapeneing in there.
I also reformatted the USB disk between the two incidents.
Its a WD RED 1TB disk (previously in the NAS) that I was using in a USB drive dock (which I previously have used some time ago repeatedly with a WD RED 3TB without incident)
Regards
Martin
Your NAS has been through a lot of firmware updates and was last factory reset on very old firmware.
Could you backup your data e.g. over SMB, and then once you have a good backup try a factory reset (wipes all data, settings, everything) with your disks in place and see if you still have the issue?
I have to say I do find that a little concerning! I only do the firmware updates that I am prompted to do via the GUI and never any Beta's. I have over 4TB of data and whilst I do have two RN104's I do so to make sure I always have a backup of my data...wiping my box renders that policy obsolete. Surely Netgear shouldnt expect users to factory reset every so often then. I doubt it would help sales!
I'm not trying to sound off'ish or anything and appreciate your help and I was only doing a USB backup to make sure i had all my data backed up as I migrated my backup RN104 from JBOD to X-Raid having already backed up my most important data so its not essential for me to have this working but reported partly through a sense of helping others. I still dnt want to be left with a NAS that is unreliable though
Advice?
I was thinking as you were going to be switching to X-RAID anyway, that this might be an acceptable solution. I will check with some colleagues if they see any clues in the logs.
Fair enough!
I have my main RN104 populated with
4TB
4TB
3TB
1TB
Xraid
(recently expanded with a new 4TB in the what was spare slot as I was running out of space
Then my backup NAS is an RN104
Which had
4TB
1TB
1TB
as JBOD which was enough to do a complete backup until I had the extra 4TB added to the box above
Therefore I bought 2 new 4TB and removed all the old disks to give me 4TB X-Raid.
Then copied 3.7TB of data (the most important stuff)Then I broke myJBOD set by blanking the 4TB and adding it to the backup box to give me 3*4TB X-Raid to fully backup the original. The remaining data is all but synched now using rsync pulling from the main to the backup
It was in the meantime before the volume resynched in the backup I thought of using one of the other now redundant 1TB's from my destroyed JBOD set to run a backup of the remaining data...call me over careful lol. That was when I encountered the problem! I ended up just hooking the drive up to my laptop and doing a windows copy as it was only a few hundred GB. Still a lot slower though!
With hindsight it would probably have been good to do a factory reset on the backup before I did the restore of the settings but hindsight is a wonderful thing!
Personally I am now back where I dont need to do a USB backup any more but thats not to say I would never need to and would rather Netgear had the chance to fix it before someone else encounters the same rather than just not reporting after all thats what the forum is for and I have been helped out on here previously by you guys
Martin
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