NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

pvieira's avatar
pvieira
Tutor
Nov 25, 2018
Solved

ReadyNAS Ultra 2 - password reset email not working

I asked for an email to reset the password. My combo email/pass was correct. I got a confirmation message that the password reset email was sent. Password was indeed reset (as I can't access with fac...
Other Discussions
  • Marc_V's avatar
    Marc_V
    Nov 26, 2018

    Hi pvieira

     

    Even using a different computer? Last resort would be to perform an OS-Reinstall, this should not affect the data and only the settings will be reset but YES you are correct it should be done properly.

     

    You can check the instructions here. 

     

     

    Regards

     

Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Nov 26, 2018

Hi pvieira

 

Welcome to the Community!

 

Have you tried using a different browser when requesting for the Email reset? Also try using the default password for OS 4. netgear1.

 

Hope this helps!

 

 

Regards

pvieira's avatar
pvieira
Tutor
Nov 26, 2018

Thanks Marc. Unfortunately I've tried those and none works. Also tried other potential standard (factory) passwords and none worked either. 

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More