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Forum Discussion

pvieira's avatar
pvieira
Tutor
Nov 25, 2018
Solved

ReadyNAS Ultra 2 - password reset email not working

I asked for an email to reset the password. My combo email/pass was correct. I got a confirmation message that the password reset email was sent. Password was indeed reset (as I can't access with fac...
Other Discussions
  • Marc_V's avatar
    Marc_V
    Nov 26, 2018

    Hi pvieira

     

    Even using a different computer? Last resort would be to perform an OS-Reinstall, this should not affect the data and only the settings will be reset but YES you are correct it should be done properly.

     

    You can check the instructions here. 

     

     

    Regards

     

Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Nov 26, 2018

Hi pvieira

 

Even using a different computer? Last resort would be to perform an OS-Reinstall, this should not affect the data and only the settings will be reset but YES you are correct it should be done properly.

 

You can check the instructions here. 

 

 

Regards

 

pvieira's avatar
pvieira
Tutor
Nov 26, 2018

Yes: different computer, Mac and PC, Chrome, Safary, Firefox, IE. Tried them all in multiple combinations. None worked. It's really frustrating because judging by the number of threads in the forum, there's something clearly broken in the password reset process, and the only solution that seems to work is a OS-reinstall. Clearly seems like the email process may be the root cause it's the user who's having to fix the problem on his/her end. That's awful user experience. 

 

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