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Forum Discussion
ReadyNAS Ultra 4 dead
Hi, my ReadyNAS Ultra 4 which i use as a backup for my primary NAS was showing increasing SMART errors on disk 4 since some weeks... As i was about to leave for vacation, it was "only" a backup s...
JennC: seems you are right, even with the cloned disk it still shows "dead" - I've opened a ticket through the link you sent me last Thursday, but have neither received a confirmation email nor a response. At the end of the ticketing process i was shown my ticket number and some phone numbers to call, am i supposed to contact them by phone and there is no support by mail ? As it seems you are working for Netgear - This NAS is a backup of a remote system and thus has less importance for me, i still do have the data on the main NAS. After looking at the logs and command line tools it seems i "just" need to add the cloned disk to the system using mdadm tools, after this it should be able to rebuild - Can someone please let me know the costs for this by PM ?
Hello Max_1968,
Try contacting NETGEAR support via phone.
To give you an idea, please see ReadyNAS Data Recovery Diagnostics - Scope of Service article.
Regards,
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