NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

widder18's avatar
widder18
Aspirant
Sep 08, 2015
Solved

ReadyNas Ultra 4 stuck on booting (though boot menu is working)

Out of the blue, my ReadyNAS Ultra 4 stopped working.  Upon powering off and on again, it is stuck on booting.  RAIDar can't find the device, and it does not respond to pings.  I can reach the Boot M...
Booting
stuck on booting
mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Sep 08, 2015

There could be a bad disk.

Can you power down, remove the disks (label order) and connect the disks up to your PC and test them (e.g. test SeaGate disks using SeaTools and WD disks using WD Data Lifeguard Diagnostics)?

  • widder18's avatar
    widder18
    Aspirant
    Sep 09, 2015

    I have tested the disks and they seem fine.  I've tried to factory reset the ReadyNAS with each disk separately, but the device still does nothing but boot... 

    • mdgm-ntgr's avatar
      mdgm-ntgr
      NETGEAR Employee Retired
      Sep 09, 2015

      Perhaps run the memory test boot menu option for at least a few passes.

      • widder18's avatar
        widder18
        Aspirant
        Sep 10, 2015

        So far, I ran two memory tests, both with a 0 error rate.  So I guess the issue is not related to the memory...

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More