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Forum Discussion
ReadyNAS Ultra 6 stucking Booting
Hello everyone,
I have an ReadyNAS Ultra 6 that has in the past recovered gracefully from a relatively large number of drive failures (RMA drives that are nearly 3 years old) and my Ultra 6 has never had a single issue until now. After the last drive failure, I shutdown the system normally and then waited for a replacement drive to arrive.
Once the replacement drive arrived I put the replacement drive into the caddy and slotted it into the system like I have always done. When the machine turned on the LCD was displaying:
Booting...
Testing Disk 2
It sat like that for about 16 hours before I started worrying that something was wrong. So I tried booting the system with the replacement drive in the system and the LCD just says:
Booting...
I have a support ticket open with the case number #21375617, and followed the instruction to go into the Boot Menu and select Skip Volume Check. Unfortunately nothing has changed and I am still getting the same as above when I do this with and without the replacement drive.
Does anyone have ideas or do I have to wait for the email support process to work its way through?
The support person mentioned that this would require escalation and proceeded to mention that my device was not in warranty and quoted me $500 ish for 3 years of premium support. Am I required to purchase additional support to get Netgear to help me with the predicament I am in?
Thanks in advance.
I have an ReadyNAS Ultra 6 that has in the past recovered gracefully from a relatively large number of drive failures (RMA drives that are nearly 3 years old) and my Ultra 6 has never had a single issue until now. After the last drive failure, I shutdown the system normally and then waited for a replacement drive to arrive.
Once the replacement drive arrived I put the replacement drive into the caddy and slotted it into the system like I have always done. When the machine turned on the LCD was displaying:
Booting...
Testing Disk 2
It sat like that for about 16 hours before I started worrying that something was wrong. So I tried booting the system with the replacement drive in the system and the LCD just says:
Booting...
I have a support ticket open with the case number #21375617, and followed the instruction to go into the Boot Menu and select Skip Volume Check. Unfortunately nothing has changed and I am still getting the same as above when I do this with and without the replacement drive.
Does anyone have ideas or do I have to wait for the email support process to work its way through?
The support person mentioned that this would require escalation and proceeded to mention that my device was not in warranty and quoted me $500 ish for 3 years of premium support. Am I required to purchase additional support to get Netgear to help me with the predicament I am in?
Thanks in advance.
17 Replies
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- Power down the NAS, remove disks (label order), hook them up to an internal SATA port in your PC and check them (e.g. check SeaGate disks using SeaTools). The Ultimate Boot CD is very useful for this.
You could have another disk that is failing/dead.mdgm-ntgr, I have read a lot of great advices from you during the past two weeks searching for solution for a similar but more complicated problem.
My Ultra 6 hangs on "booting" after probably a disk failure. I contacted the Netgear support and was told to diagnose the disks. The seemingly simple task was complicated by me not labeling the disk order when I removed them ( 5X3T Seagate) from the chassis.
I have bought an entry level Thinkserver and installed Ubuntu on it. I was hoping that I could follow some of guides I came across to mount the drives on Ubuntu. But without the drive order, I do not think I am going anywhere.
Any suggestion? Thanks.
Best to keep the order of the disks the same, but it might not matter.
There are files on the OS partition would indicate the drive order.
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