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Smaky's avatar
Smaky
Guide
Jul 04, 2019

ReadyNAS Ultra Plus on OS 6.10.1 becoming unresponsive

After a few weeks having my ReadyNAS Ultra 6 Plus upgraded to OS6 I am starting to experience random situations where the NAS goes completely unresponsive. It is no longer accesible via the web interface nor pushing the power button would have the display show anything. In the couple of ocassions this has happened I have noticed the NAS encolusre is a bit warm and I ended up pressing the power button until it was forced to shut down.

 

After rebooting, everything seems normal, and the logs show no error or warning events (like temp issues before I noticed it went unresponsive).

 

I have collected the logs in case someone would like to take a look at them and point me in the right direction.

 

 

29 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    I suggest sending a private message to one of the mods ( JohnCM_S or Marc_V ) asking them if they could analyze your log zip.  Put the zip into cloud storage (dropbox, google drive, etc) and include a link in the PM.  PMs are sent using the envelope icon in the upper right of the forum.  Don't post the zip file here.

     

    You should begin by looking in disk_info.log at the SMART stats for each disks.  Also look in system.log and kernel.log for errors/crashes.

     

    What services and apps are you running? 

    Are you using the stock 1 GB of RAM, or have you upgraded it?

    • Smaky's avatar
      Smaky
      Guide

      Thanks for the suggestions. I have Plex, Emby, uTorrent & iStat installed.  On your question about RAM it is upgraded to 3 MB by adding a patriot DDR2 2 GB Module (that I added years ago) not sure how to run as memory test though.

       

       

       

      • Smaky's avatar
        Smaky
        Guide

        Looking at the Kernel log and System log I found no errors during the 24 hr. period prior to the time I noticed the NAS became unresponsive. I only found several kernel warning messages such as this one:

         

        Jul 04 18:16:18 ReadyNAS6Ultra kernel: ------------[ cut here ]------------
        Jul 04 18:16:18 ReadyNAS6Ultra kernel: WARNING: CPU: 0 PID: 22335 at fs/btrfs/extent-tree.c:7282 btrfs_free_extent+0x49/0xe9()
        Jul 04 18:16:18 ReadyNAS6Ultra kernel: Modules linked in: nv6lcd(O) vpd(PO)
        Jul 04 18:16:18 ReadyNAS6Ultra kernel: CPU: 0 PID: 22335 Comm: EmbyServer Tainted: P        W  O    4.4.178.x86_64.1 #1
        Jul 04 18:16:18 ReadyNAS6Ultra kernel: Hardware name: To Be Filled By O.E.M. To Be Filled By O.E.M./To be filled by O.E.M., BIOS 080014  07/26/2010
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  0000000000000000 ffff88009a0ff938 ffffffff883623e6 0000000000000000
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  0000000000000009 ffff88009a0ff970 ffffffff880dbe55 ffffffff8828301e
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  0000000000013907 0000000000001000 ffff88005b09fb58 ffff8800a7af4000
        Jul 04 18:16:18 ReadyNAS6Ultra kernel: Call Trace:
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff883623e6>] dump_stack+0x4d/0x63
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff880dbe55>] warn_slowpath_common+0x8f/0xa8
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff8828301e>] ? btrfs_free_extent+0x49/0xe9
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff88062feb>] warn_slowpath_null+0x15/0x17
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff8828301e>] btrfs_free_extent+0x49/0xe9
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff882acc09>] __btrfs_drop_extents+0xb2e/0xc85
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff882d4122>] btrfs_log_changed_extents+0x2ad/0x4fb
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff882d4e0c>] btrfs_log_inode+0xa9c/0xc2e
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff8807e2be>] ? default_wake_function+0xd/0xf
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff8808de2f>] ? autoremove_wake_function+0xd/0x2f
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff882d5b68>] btrfs_log_inode_parent+0x27b/0x733
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff880de31a>] ? __filemap_fdatawrite_range+0xbe/0xca
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff88298b8d>] ? wait_current_trans.isra.9+0x1d/0xdf
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff88297815>] ? join_transaction.isra.3+0x20/0x3ac
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff882d6e58>] btrfs_log_dentry_safe+0x55/0x70
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff882ae961>] btrfs_sync_file+0x226/0x2da
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff881416d2>] vfs_fsync_range+0x86/0x95
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff8811d08c>] ? vfs_write+0x152/0x160
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff881416f8>] vfs_fsync+0x17/0x19
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff88141726>] do_fsync+0x2c/0x45
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff8814192d>] SyS_fsync+0xb/0xf
        Jul 04 18:16:18 ReadyNAS6Ultra kernel:  [<ffffffff888e43ca>] entry_SYSCALL_64_fastpath+0x1e/0x8e
        Jul 04 18:16:18 ReadyNAS6Ultra kernel: ---[ end trace fc8abb8082935d98 ]---

        On the disk_info and SMART logs, I found no new errors either:

         

        time			model			serial			realloc_sect	realloc_evnt	spin_retry_cnt	ioedc		cmd_timeouts	pending_sect	uncorrectable_err	ata_errors
        -------------------	--------------------	--------------------	------------	------------	--------------	----------	------------	------------	-----------------	----------
        2019-06-14 07:36:38	WDC WD60EFRX-68L0BN1	WD-WX41DC6A1352		0		0		0		-1		-1		0		0			0         
        2019-06-14 07:36:38	WDC WD60EFRX-68L0BN1	WD-WX41DC6PFZH6		0		0		0		-1		-1		0		0			0         
        2019-06-14 07:36:39	WDC WD60EFRX-68MYMN1	WD-WX81D6550PP3		0		0		0		-1		-1		0		0			0         
        2019-06-14 07:36:39	HITACHI HUS724040ALE	PBG6S49S		0		0		0		-1		-1		0		0			0         
        2019-06-16 12:27:36	HGST HDN724040ALE640	PK2338P4GT3WWC		0		0		0		-1		-1		0		0			103       
        2019-06-18 14:25:43	HGST HDN724040ALE640	PK1334PCJAZHES		0		0		0		-1		-1		0		0			1         

        One of the HGST disks shows 103 ATA errors, however this is the very initial state the disk had once it was moved into the ReadyNAS. Prior to this, the this was in a two bay NAS where it worked with no problems for a couple of years. I have been monitoring this and the error count has not increased since it was installed in the ReadyNAS array.

    • Smaky's avatar
      Smaky
      Guide

      Looking at the Kernel log and System log I found no errors during the 24 hr. period prior to the time I noticed the NAS became unresponsive. I only found several kernel warning messages such as this one:

       

      Jul 04 18:16:18 ReadyNAS6Ultra kernel: ------------[ cut here ]------------
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: WARNING: CPU: 0 PID: 22335 at fs/btrfs/extent-tree.c:7282 btrfs_free_extent+0x49/0xe9()
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: Modules linked in: nv6lcd(O) vpd(PO)
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: CPU: 0 PID: 22335 Comm: EmbyServer Tainted: P W O 4.4.178.x86_64.1 #1
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: Hardware name: To Be Filled By O.E.M. To Be Filled By O.E.M./To be filled by O.E.M., BIOS 080014 07/26/2010
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: 0000000000000000 ffff88009a0ff938 ffffffff883623e6 0000000000000000
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: 0000000000000009 ffff88009a0ff970 ffffffff880dbe55 ffffffff8828301e
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: 0000000000013907 0000000000001000 ffff88005b09fb58 ffff8800a7af4000
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: Call Trace:
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff883623e6>] dump_stack+0x4d/0x63
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff880dbe55>] warn_slowpath_common+0x8f/0xa8
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff8828301e>] ? btrfs_free_extent+0x49/0xe9
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff88062feb>] warn_slowpath_null+0x15/0x17
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff8828301e>] btrfs_free_extent+0x49/0xe9
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff882acc09>] __btrfs_drop_extents+0xb2e/0xc85
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff882d4122>] btrfs_log_changed_extents+0x2ad/0x4fb
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff882d4e0c>] btrfs_log_inode+0xa9c/0xc2e
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff8807e2be>] ? default_wake_function+0xd/0xf
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff8808de2f>] ? autoremove_wake_function+0xd/0x2f
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff882d5b68>] btrfs_log_inode_parent+0x27b/0x733
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff880de31a>] ? __filemap_fdatawrite_range+0xbe/0xca
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff88298b8d>] ? wait_current_trans.isra.9+0x1d/0xdf
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff88297815>] ? join_transaction.isra.3+0x20/0x3ac
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff882d6e58>] btrfs_log_dentry_safe+0x55/0x70
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff882ae961>] btrfs_sync_file+0x226/0x2da
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff881416d2>] vfs_fsync_range+0x86/0x95
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff8811d08c>] ? vfs_write+0x152/0x160
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff881416f8>] vfs_fsync+0x17/0x19
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff88141726>] do_fsync+0x2c/0x45
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff8814192d>] SyS_fsync+0xb/0xf
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: [<ffffffff888e43ca>] entry_SYSCALL_64_fastpath+0x1e/0x8e
      Jul 04 18:16:18 ReadyNAS6Ultra kernel: ---[ end trace fc8abb8082935d98 ]---

       

      On the disk_info and SMART logs, I found no new errors either:

       

      time model serial realloc_sect realloc_evnt spin_retry_cnt ioedc cmd_timeouts pending_sect uncorrectable_err ata_errors

      ------------------- -------------------- -------------------- ------------ ------------ -------------- ---------- ------------ ------------ ----------------- ----------
      2019-06-14 07:36:38 WDC WD60EFRX-68L0BN1 WD-WX41DC6A1352 0 0 0 -1 -1 0 0 0
      2019-06-14 07:36:38 WDC WD60EFRX-68L0BN1 WD-WX41DC6PFZH6 0 0 0 -1 -1 0 0 0
      2019-06-14 07:36:39 WDC WD60EFRX-68MYMN1 WD-WX81D6550PP3 0 0 0 -1 -1 0 0 0
      2019-06-14 07:36:39 HITACHI HUS724040ALE PBG6S49S 0 0 0 -1 -1 0 0 0
      2019-06-16 12:27:36 HGST HDN724040ALE640 PK2338P4GT3WWC 0 0 0 -1 -1 0 0 103
      2019-06-18 14:25:43 HGST HDN724040ALE640 PK1334PCJAZHES 0 0 0 -1 -1 0 0 1

       

      One of the HGST disks shows 103 ATA errors, however this is the very initial state the disk had once it was moved into the ReadyNAS. Prior to this, the this was in a two bay NAS where it worked with no problems for a couple of years. I have been monitoring this and the error count has not increased since it was installed in the ReadyNAS array.

       

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