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Tristannyc's avatar
Tristannyc
Aspirant
Oct 08, 2015
Solved

ReadyNAS Ultra4 Plus and El Capitan

I just upgraded my Mac to El Capitan and I can no longer see my Ready NAS Ultra 4 Plus from my Mac.  I ran RAIDAR diagnostics from that same Mac and everything is fine.  However, I tried to remap my NAS from my MAC using Finder and received an error message that there was a problem connecting.  The firmware on the ReadyNAS is up to date.

  • JennC's avatar
    JennC
    Oct 14, 2015

    Hello Tristannyc,

     

    Have you checked if other computers you have get the same problem? It seems there are a lot of problems being raised after updating to El Capitan, it is not just using ReadyNAS but even other brands and not just connecting to servers but even WiFi. Time Machine, etc. So it is best to check if other computers you have (non-El Capitan) get problems connecting to the NAS too.

     

    Please also verify what protocols are enabled for the shares. It should look something like the image below:

    shares.png

    If you have SMB (CIFS) and/or AFP (for Mac only) added in the the protocols then you should be able to access the NAS using these protocols.

     

    To connect using Mac:

    1. In the menu bar, select "Go", and then "Connect to Server..." (alternatively, one can press Command-K)
    2. In the Server Address box, type afp:// followed by the name of your device that's listed in the sidebar. For example: afp://wdmycloud or afp://<IP address of the NAS> or smb://<ip address of the NAS>
    3. Choose Guest, or Registered User to login to a private share
    4. Click Connect

    Basically that is how you connect to a server on a Mac computer, not the browser type.

     

    Regards,

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  • JennC's avatar
    JennC
    NETGEAR Employee Retired

    Hello Tristannyc,

     

    What file protocol do you use to get in to your NAS on your Mac? How about other LAN devices/computers on the same network, do they still see the NAS? What is the firmware version of the ReadyNAS? Do you have any permission settings on the shares of the NAS?

     

    Welcome to the community!

     

    Regards,

    • Tristannyc's avatar
      Tristannyc
      Aspirant

      I was finally able to connect - but I couldn't connect by typing the IP address for my NAS.  I had to use the browse feature of Finder to locate the network shares.  I use whatever default protocol Finder uses to make a connect.  I am running version 4.2.27 of the firmware.

      • JennC's avatar
        JennC
        NETGEAR Employee Retired

        Hello Tristannyc,

         

        It is possible that the NAS changed the IP address. If you have RAIDar, it will show the NAS' current IP address.

         

        Regards,

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