Forum Discussion

Luminary

Oct 12, 2017

Solved

ReadyNAS Update Process Logs

Hi all,

I saw the following in my logs upon reloading my device today... I upgraded to 6.8.1 successfully but curious as to what the below means.

Oct 12 19:11:45 DESPAIR systemd[1]: Starting ReadyNAS Update...
Oct 12 19:11:48 DESPAIR rn-update.sh[7333]: E: Unable to correct problems, you have held broken packages.
Oct 12 19:11:48 DESPAIR systemd[1]: rn-update.service: Main process exited, code=exited, status=100/n/a
Oct 12 19:11:48 DESPAIR systemd[1]: Failed to start ReadyNAS Update.
Oct 12 19:11:48 DESPAIR systemd[1]: rn-update.service: Unit entered failed state.
Oct 12 19:11:48 DESPAIR systemd[1]: rn-update.service: Failed with result 'exit-code'.

Thanks...

Business Discussions

mdgm-ntgr
Oct 31, 2017
There is a check done after every reboot (could take about 15 minutes after the reboot before hot-fix installation is complete) and weekly after that for available hot-fixes.

For some reason your system is having trouble with this check. If it still doesn't work for you on 6.9.0 it would be worth investigating this further.

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Retired_Member
Oct 18, 2017
Hello steveoelliott

can you check if your network setting in NAS is correct?please make sure DNS and gateway is configured correctly then check the log again to confirm if it can fix update issue.
- steveoelliott
  Luminary
  Oct 18, 2017
  Hi,
  
  Thanks for your response....
  
  Just to clarify, there are no issues per se with the device other than I noticed those messages within the logs. Also I can confirm that DNS resolution works and the GW / DNS settings are correct.
  
  Thanks...
  - mdgm-ntgr
    NETGEAR Employee Retired
    Oct 23, 2017
    Does your packages.log show that some packages are not installed properly? It sounds like the update service is not working because of that.