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ReadyNas212 - Disc errors but discs show ok
ReadyNAS 212 - Version 6.10.6 I had a whole series of error messages from one of the drives yesterday afternoon (both drives are under 3 years old) - as per the attached log screenshot. Today I ...
steveTu wrote:
I contacted the seller this morning to see if they'll replace the drive even before it fails.
You could also run the disk test (on the volume settings wheel). It will take a while (it reads every sector). There's a log entry when it completes (and you will get an email alert if those are configured). The alert/log entry will tell you if it failed - if it just says it finished, then it passed.
Seagate would also replace it if it is under warranty (with a recertified drive). I won't tell them (or the seller) that it hasn't failed yet though. "Failed" for disks is to some degree subjective. You are seeing a lot of errors, and many would say your drive has already failed.
They do have a return code you can use that means "failed other diagnostic tools". They have the right to challenge that, but I've done a few RMAs that way, and they never have challenged mine. https://www.seagate.com/staticfiles/support/seatools/seatools-test-codes.html
Thanks - I had checked back with the original purchase and saw the drives had a 3 yr warranty - I contacted the seller this morning to see if they'll replace the drive even before it fails.
Thanks for your help,
Steve T
steveTu wrote:
I contacted the seller this morning to see if they'll replace the drive even before it fails.
You could also run the disk test (on the volume settings wheel). It will take a while (it reads every sector). There's a log entry when it completes (and you will get an email alert if those are configured). The alert/log entry will tell you if it failed - if it just says it finished, then it passed.
Seagate would also replace it if it is under warranty (with a recertified drive). I won't tell them (or the seller) that it hasn't failed yet though. "Failed" for disks is to some degree subjective. You are seeing a lot of errors, and many would say your drive has already failed.
They do have a return code you can use that means "failed other diagnostic tools". They have the right to challenge that, but I've done a few RMAs that way, and they never have challenged mine. https://www.seagate.com/staticfiles/support/seatools/seatools-test-codes.html
I ran the disk check and it said the disk failed:
Volume: Disk test failed on disk in channel 1, model ST4000VN008-2DR166, serial ZDH7GEW4.
...but the disk still shows as being ok on the main screens. Anyway, the seller got back to me and have agreed to replace the drive even without it having 'failed' per se. I've ordered a replacement and the failing drive will go back to them.
Thanks for your help...
Steve T
steveTu wrote:
...but the disk still shows as being ok on the main screens.
Yes, that's unfortunately common.
...just a quick addition....
The lights on the NAS seem to show the disks (both) as ok and the web based software shows them both ok although the disk check shows a failure. Does that mean the disk has actually failed? And how do I know which disk has then failed? Is it a case of taking out a drive at a time and looking for the serial number quoted in the error log?
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